Due to recent air quality concerns, our meter reading staff have been unable to safely complete their assigned routes begining September 8. We continue to monitor the Air Quality Index (AQI) closely and will resume regular meter reading activities when safe to do so.
When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate your usage for billing purposes. There are some customers who have smart meters, who may also receive an estimated bill even though they do not require a manual meter reading.
Your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. This example below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct in the billing cycle when the meter is actually read, ensuring you pay for energy and/or water that you actually used.
Barring any unforeseen issues, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday
