
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreUsing fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreWe are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
Find Out MoreWinter is coming and that means an increased likelihood of storm-related power outages.
Find Out MoreSeptember 17, 2020
Due to recent air quality concerns, our meter reading staff have been unable to safely complete their assigned routes begining September 8. We continue to monitor the Air Quality Index (AQI) closely and will resume regular meter reading activities when safe to do so.
When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate your usage for billing purposes. There are some customers who have smart meters, who may also receive an estimated bill even though they do not require a manual meter reading.
Your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. This example below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct in the billing cycle when the meter is actually read, ensuring you pay for energy and/or water that you actually used.
Barring any unforeseen issues, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday