Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Trends that are impacting your utility rates
Needed infrastructure investments and rising costs of operations will require increases in the price of water and electric services.Find Out More
Wildfire season is here – tips and safety precautions
Temperatures are heating up with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July.Find Out More
Electric vehicles benefit customers and the community
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
Every Week is Infrastructure Week
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.Find Out More
EWEB begins work rebuilding 10 substations in 10 years
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
EWEB drinking water meets federal and state health standards again
EWEB employs multiple methods of safeguarding drinking water, from the source to the tap.Find Out More
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Air Quality Concerns Hamper EWEB Meter Readers
September 17, 2020
Due to recent air quality concerns, our meter reading staff have been unable to safely complete their assigned routes begining September 8. We continue to monitor the Air Quality Index (AQI) closely and will resume regular meter reading activities when safe to do so.
When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate your usage for billing purposes. There are some customers who have smart meters, who may also receive an estimated bill even though they do not require a manual meter reading.
Your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. This example below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct in the billing cycle when the meter is actually read, ensuring you pay for energy and/or water that you actually used.
Barring any unforeseen issues, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.