Skip to Content

November Bill Ready Email

With our recent transition to a new system and updated customer portal, customers may have received a bill ready email for their November bill. If you have already paid your November bill, please disregard this email. If you have not paid your recent bill, please log on to MyAccount.EWEB.org to review your account balance. 


(Close)

Related News

  • Related News

  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • Public Power Week Poster Contest Winners 2024

    The results are in! View the winning posters from EWEB's 2024 Public Power Week Poster Contest.

    Find Out More
  • 2024 Public Power Week Poster Contest

    To celebrate Public Power Week, EWEB is held our annual poster contest for fifth graders in our service area. Help us choose the winners.

    Find Out More
  • Smart meters make UO move-in easier

    Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.

    Find Out More
  • Show More
River Road Substation returns to service after infrastructure upgrades

October 26, 2023 Robyn Smith, EWEB Communications

Man tests controls at a substation

Last year, the transformer at the River Road substation experienced equipment failure and was deemed no longer fit for service. Since then, the power for roughly 3,000 customers has been rerouted through other substations, thanks to EWEB's robust electric grid. Supply chain shortages and proactive infrastructure investments, including constructing seismic foundations and implementing control modernization, have played a role in the substation's return-to-service timeline. 

In the last few weeks, EWEB installed a new transformer, and after testing station controls, the River Road substation is again ready for operation. All that remains is to complete the final testing on the cables exiting the substation to the distribution system.

new substation transformer

"Utilities are often at risk of extended power outages because they don't have the infrastructure to back-feed a whole substation if they need to make repairs, but EWEB's distribution system is robust enough to handle the extra load for a while without issues," said Nathan Garrelts, EWEB systems engineer. "We're fortunate to have the extra time to design and execute upgrades to maintain reliable service for years to come."

Returning the substation to service before the winter storm season ensures that EWEB will have more flexibility to reroute power to customers if storm-related power outages occur. "We prefer to be in a position where we have all the options available to us to keep the power on," said Garrelts.

Thirty-eight substations, often called EWEB's "resilient spine," connect the utility's electric grid. The redundancy of substations ensures reliable power flows to homes and businesses despite unexpected equipment failures and routine maintenance.

"EWEB's transmission and distribution system sometimes is referred to as overbuilt – but that's simply not true!" said Tyler Nice, EWEB electric operations manager. “When one part fails, we can lean on another part of the system. This is redundancy, not waste. And redundancy makes us more resilient to both small problems and major disasters.”

Learn more about EWEB's "Resilient Spine" of substations

Related Programs

Electric Infrastructure Investments
Find out more...

Find out more...

EWEB's 10-year Capital Improvement Plan for major infrastructure investments to rehabilitate, replace, and install new infrastructure will ensure we meet the current and future needs of our community, while maintaining reliable service.

Currin Substation Rebuild
Find out more...

Find out more...

The rebuild effort has begun with the Currin Substation, which is located near Garden Way and Interstate 105.

Electric Reliability Explained
Find out more...

Find out more...

Do you know what percent of time your power was available and functioning like normal last year? The answer is about 99.97% of the time - but what does that mean?