Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
EWEB establishes multipronged resiliency policy
Disaster recovery and prevention are being embedded in all operations and processes.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Trends that are impacting your utility rates
Needed infrastructure investments and rising costs of operations will require increases in the price of water and electric services.Find Out More
Wildfire season is here – tips and safety precautions
Temperatures are heating up with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July.Find Out More
EWEB Safety Tip: Celebrate responsibly with balloons
If your graduation celebration involves balloons, make sure they are secured with a weight. Otherwise, they can float away and come into contact with overhead power lines.Find Out More
Electric vehicles benefit customers and the community
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
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Prepare for Winter Storm Season
September 01, 2021
Winter is coming and that means an increased likelihood of storm-related power outages.
Improving EWEB's extreme weather preparedness and response while replacing and reinforcing aging infrastructure are top priorities, but power outages can still occur. It's important to be prepared and there are simple actions you can take right now.
September's National Preparedness Month is a great time to get a jump on winter by assembling or refreshing your household emergency supplies and plans. Here are some tips to help you get ready for winter storms or other disasters that could disrupt electricity:
- Make sure your Emergency Outage Kit is fully stocked and easily accessible.
- Develop an emergency plan that addresses any special medical needs you or your family members have.
- Purchase surge protectors to help safeguard valuable electronic equipment such as computers and home entertainment systems.
- To avoid extra steps during a power outage, make sure your current cell phone number is tied to your EWEB account. Update your account using our Customer Portal (myaccount.eweb.org) or by contacting customer service at 541-685-7000 or EWEB.Answers@eweb.org.
- Keep your fuel tanks full. If the power goes out, you may want to use your grill or camp stove for cooking, so make sure you have an adequate supply of fuel on hand. It's also a good idea to keep your car's tank full, since gas station fuel pumps rely on electricity. If you have an Electric Vehicle, charge it up ahead of predicted storms.
- Prepare for your heating system to be unavailable in cold temperatures by keeping a supply of extra blankets and warm clothes on hand.
- Get a back-up power source for your mobile phone and keep it charged.
- Make sure you know how to open and close your garage door manually.
- Keep cash on hand in case ATM or card reader machines are down.
If your power does go out, know how to contact EWEB. Customers who do not yet have a smart meter, or who have opted out of smart meter services, must report your outage to ensure you are put on a restoration plan.
Call our toll-free outage reporting line at 1-844-484-2300 or text 'out' to TXEWEB (893932).Use our online outage map to check the status of power outages.
Planning to use a generator?
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
- Always follow the guidelines in your operator's manual
- Know how to shut off the generator in case of an emergency
- Never modify the generator in any way
- Never refuel a generator while it is running or hot
- Periodically run the generator to ensure it will start and run properly
For customers with medical needs
Take a few moments to make sure we have your current contact information in case we need to reach out to you in an emergency. If you rely on electrically powered medical devices, or you care for someone who is medically fragile, we encourage you to let us know and to have a contingency plan in the event of a prolonged outage. Contact our Customer Service team at 541-685-7000.
Set up plans with friends or relatives to check on special-needs folks during an emergency, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.
Water emergencies can happen too!
Although we most often think of winter storms affecting power lines, water systems are also susceptible to damage, as freezing and thawing can cause pipes to burst or fracture. This can happen to utility-owned pipes underneath streets and sidewalks, and to the customer-owned plumbing in homes and businesses.
Learn how to prepare your pipes for winter, and what to do if your pipes freeze. And remember to store water in case of emergency—try to store 14 gallons for every person in your household (enough for two weeks). Visit our Preparing for Emergencies page for tips on storing and treating water.