EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.Find Out More
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.Find Out More
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.Find Out More
EWEB’s water infrastructure projects designed for reliability during major disasters
As communities nationwide Imagine a Day Without Water, EWEB strives to ensure such a day never happens.Find Out More
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.Find Out More
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
EWEB Prepares for the Annual Observance of "Imagine a Day Without Water"
Water infrastructure is essential, invaluable, and in need of continuous investment. Read how EWEB's Staff and Board of Commissioners are working to safeguard Eugene's water future.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
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Prepare for Winter Storm Season
September 01, 2021
Winter is coming and that means an increased likelihood of storm-related power outages.
Improving EWEB's extreme weather preparedness and response while replacing and reinforcing aging infrastructure are top priorities, but power outages can still occur. It's important to be prepared and there are simple actions you can take right now.
September's National Preparedness Month is a great time to get a jump on winter by assembling or refreshing your household emergency supplies and plans. Here are some tips to help you get ready for winter storms or other disasters that could disrupt electricity:
- Make sure your Emergency Outage Kit is fully stocked and easily accessible.
- Develop an emergency plan that addresses any special medical needs you or your family members have.
- Purchase surge protectors to help safeguard valuable electronic equipment such as computers and home entertainment systems.
- To avoid extra steps during a power outage, make sure your current cell phone number is tied to your EWEB account. Update your account using our Customer Portal (myaccount.eweb.org) or by contacting customer service at 541-685-7000 or EWEB.Answers@eweb.org.
- Keep your fuel tanks full. If the power goes out, you may want to use your grill or camp stove for cooking, so make sure you have an adequate supply of fuel on hand. It's also a good idea to keep your car's tank full, since gas station fuel pumps rely on electricity. If you have an Electric Vehicle, charge it up ahead of predicted storms.
- Prepare for your heating system to be unavailable in cold temperatures by keeping a supply of extra blankets and warm clothes on hand.
- Get a back-up power source for your mobile phone and keep it charged.
- Make sure you know how to open and close your garage door manually.
- Keep cash on hand in case ATM or card reader machines are down.
If your power does go out, know how to contact EWEB. Customers who do not yet have a smart meter, or who have opted out of smart meter services, must report your outage to ensure you are put on a restoration plan.
Call our toll-free outage reporting line at 1-844-484-2300 or text 'out' to TXEWEB (893932).Use our online outage map to check the status of power outages.
Planning to use a generator?
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
- Always follow the guidelines in your operator's manual
- Know how to shut off the generator in case of an emergency
- Never modify the generator in any way
- Never refuel a generator while it is running or hot
- Periodically run the generator to ensure it will start and run properly
For customers with medical needs
Take a few moments to make sure we have your current contact information in case we need to reach out to you in an emergency. If you rely on electrically powered medical devices, or you care for someone who is medically fragile, we encourage you to let us know and to have a contingency plan in the event of a prolonged outage. Contact our Customer Service team at 541-685-7000.
Set up plans with friends or relatives to check on special-needs folks during an emergency, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.
Water emergencies can happen too!
Although we most often think of winter storms affecting power lines, water systems are also susceptible to damage, as freezing and thawing can cause pipes to burst or fracture. This can happen to utility-owned pipes underneath streets and sidewalks, and to the customer-owned plumbing in homes and businesses.
Learn how to prepare your pipes for winter, and what to do if your pipes freeze. And remember to store water in case of emergency—try to store 14 gallons for every person in your household (enough for two weeks). Visit our Preparing for Emergencies page for tips on storing and treating water.