EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.Find Out More
EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.Find Out More
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.Find Out More
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.Find Out More
Public Power Week Poster Contest Winners 2023
The results are in! View the winning posters from EWEB's 2023 Public Power Week Poster Contest.Find Out More
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.Find Out More
EWEB lead annual "Spill Drill"
EWEB coordinates drill as part of protecting Eugene’s drinking waterFind Out More
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.Find Out More
Public Power Week Poster Contest 2023
It’s that time of year again! October 1-7 is Public Power Week. To celebrate, EWEB is holding our annual poster contest for fifth graders in our service area. Help us pick the winners.Find Out More
Salmon Return to Finn Rock Reach
Finn Rock Reach and other restoration projects throughout the Middle McKenzie provide conditions to help young fish survive to adulthood.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
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Power Restoration Efforts Move Into High Gear
February 26, 2019
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service.
As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.
There are 15 full crews, five two-person teams, four triage crews and eight assessor squads working in the field Tuesday, assisted by eight tree crews.
The focus of the Eugene-area crews is to restore major feeder lines. The remaining damaged feeders are located in the south and southeastern parts of the city. Crews working in the McKenzie River Valley are concentrating on repairing several sections of the damaged transmission lines that parallel Highway 126.
Some customers in the Eugene service area, primarily in south and southeast parts of the city, should prepare to be without power for another 48 to 72 hours, assuming weather conditions do not deteriorate further.
Many customers in the McKenzie River Valley could be without service through the end of the week due to the devastating amount of tree damage. Seven crews will work upriver overnight Tuesday and into Wednesday.
We follow a "hierarchy of repair" when restoring power during major outages. This system is used throughout the utility industry to restore the highest number of people as quickly as possible.
The order of priority means first repairing downed transmission and major feeder lines that will restore power to the most number of people, then we focus on repairing smaller distribution lines that serve fewer customers.
Repairing one large transmission line, for example, can restore power to thousands of customers, while repairing a small "tap" line that serves a few people in a neighborhood often is more time consuming. The repair of the individual service line that provides power to a single home is often last on the restoration priority list.
We've also doubled our phone line capacity, so while customers may have had trouble reaching us earlier, we are now able to handle higher call volume. If you are without power call 1-844-484-2300, or text OUT to TXEWEB (893932). Please follow all prompts so the outage is recorded and placed on a restoration plan.
Customers without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check on them.
Customers can follow us on Facebook or Twitter (@ewebutility) for up-to-date information, or check the status of current outages with our outage map: http://www.eweb.org/outages-and-safety/power-outages/power-outage-map.
Please remember that safety is the first priority in any prolonged outage. There's no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. If the downed line is across a street or sidewalk, call 911.