
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.
Find Out MoreIn Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.
Find Out MoreLearn some of the many ways EWEB customers support local schools and help inspire kids to explore the wonders of watershed health and clean energy resources.
Find Out MoreOur skilled journeymen are experts in their field, with thousands of training hours and real-world experiences.
Find Out MoreNational Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.
Find Out MoreBy upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.
Find Out MoreA wrap up of the May 2nd EWEB Board of Commissioners Meeting
Find Out MoreSeventh graders in the Bethel School District put their handmade wind turbines to the test in a wind power challenge supported by EWEB grants last week.
Find Out MoreEWEB employs multiple methods of safeguarding drinking water, from the source to the tap.
Find Out MoreThe application period is now open for the Electric Mobility Community Grants. Mobility Grants of up to $25,000 will be awared to five nonprofits, schools and academic intitutions, government and other public agencies to cover costs associated with their electric mobility projects.
Find Out MoreEWEB's Greenpower subscribers voted to award this year's Greenpower Grant to Friends of Trees, a local nonprofit that brings trees to areas of Eugene and Springfield with low tree equity.
Find Out MoreToday and every day, we celebrate and honor the hard work, innovation and dedication of electrical line workers.
Find Out MoreThe EWEB Board of Commissioners discussed prefunding Leaburg, the 2022 State of the Watershed report, and the General Manager's performance evaluation at their April 4th, 2023 meeting.
Find Out MoreIt’s spring-- the time of year when birds are nesting in our trees. EWEB crews take special care to avoid disrupting birds when they’re trimming trees. But tree trimming is a necessary part of delivering safe and reliable power. We went out with a crew to find out how it's done.
Find Out MoreEWEB is excited to announce the eligible candidates for the 2023 Greenpower Grant! The winner of the Greenpower Grant will be voted on by Greenpower subscribers. Learn more about each origanization and their proposal before casting your vote.
Find Out MoreFebruary 26, 2019
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service.
As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.
There are 15 full crews, five two-person teams, four triage crews and eight assessor squads working in the field Tuesday, assisted by eight tree crews.
The focus of the Eugene-area crews is to restore major feeder lines. The remaining damaged feeders are located in the south and southeastern parts of the city. Crews working in the McKenzie River Valley are concentrating on repairing several sections of the damaged transmission lines that parallel Highway 126.
Some customers in the Eugene service area, primarily in south and southeast parts of the city, should prepare to be without power for another 48 to 72 hours, assuming weather conditions do not deteriorate further.
Many customers in the McKenzie River Valley could be without service through the end of the week due to the devastating amount of tree damage. Seven crews will work upriver overnight Tuesday and into Wednesday.
We follow a "hierarchy of repair" when restoring power during major outages. This system is used throughout the utility industry to restore the highest number of people as quickly as possible.
The order of priority means first repairing downed transmission and major feeder lines that will restore power to the most number of people, then we focus on repairing smaller distribution lines that serve fewer customers.
Repairing one large transmission line, for example, can restore power to thousands of customers, while repairing a small "tap" line that serves a few people in a neighborhood often is more time consuming. The repair of the individual service line that provides power to a single home is often last on the restoration priority list.
We've also doubled our phone line capacity, so while customers may have had trouble reaching us earlier, we are now able to handle higher call volume. If you are without power call 1-844-484-2300, or text OUT to TXEWEB (893932). Please follow all prompts so the outage is recorded and placed on a restoration plan.
Customers without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check on them.
Customers can follow us on Facebook or Twitter (@ewebutility) for up-to-date information, or check the status of current outages with our outage map: http://www.eweb.org/outages-and-safety/power-outages/power-outage-map.
Please remember that safety is the first priority in any prolonged outage. There's no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. If the downed line is across a street or sidewalk, call 911.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday