Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
Learn some of the many ways EWEB customers support local schools and help inspire kids to explore the wonders of watershed health and clean energy resources.Find Out More
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
Millions of dollars of investment have prevented the major harm from the Holiday Farm Fire, EWEB’s annual State of the Watershed Report finds.Find Out More
EWEB employs multiple methods of safeguarding drinking water, from the source to the tap.Find Out More
Old reservoir leaks, threatening water quality, and will fail when a major earthquake strikes.Find Out More
Crews are identifying and addressing equipment failures before wildfire season and doing so mitigates risk of fire ignition.Find Out More
Carbon is everywhere. But do we really understand what it is and what is being referred to when people mention it? We are taking it back to the basics in this article that breaks down carbon and explains what it is at it's most basic element and why we need to pay attention to it.Find Out More
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
May 17, 2023 • Jen Connors, EWEB Communications
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.
Infrastructure is critical to quality of life, public safety, economic vitality, and so much more. But the electric grid and drinking water systems we all rely on are threatened by age, natural disasters, and climate change.
Recurrent heat waves and prolonged droughts are creating conditions for more frequent wildfires and impact our rivers that provide drinking water and power generation. Extreme weather events can lead to higher demand for electricity, stressing our energy systems, as demonstrated by the February 2021 ice storm in Texas and September 2022 heat wave in California that nearly caused rolling blackouts.
As the consequences of climate change continue to unfurl season after season, other risks loom.
In the last decade, new science on the Cascadia Subduction Zone earthquake has emerged indicating that electricity, water, and other public services could be disrupted for weeks or even months following a severe earthquake. The Oregon Resilience Plan, a report issued by the Oregon Seismic Safety Policy Advisory Commission, paints a chilling picture of what Oregon might look like after such an earthquake, describing Cascadia as “Oregon’s Greatest Natural Threat.”
Much of the infrastructure our community relies on for vital services was built in an era of needs and technologies that are very different from today. As an example, Eugene’s base level water tanks, which store 55 million gallons of drinking water, were constructed before modern seismic standards were created. And most of our community’s electric and water infrastructure — the pipes, poles, substations, power plants, and other facilities that serve all Eugene homes and businesses — were built in the 1960s and 70s during a time of rapid population growth for Eugene. As a result, EWEB is dealing with a bubble of aging infrastructure — projects and equipment that are reaching their end of life all at once and now require massive investment.
EWEB is already taking steps to mitigate these risks and ensure our customers have clean, safe, reliable water and power, even as critical infrastructure ages and new challenges arise.
Thanks to a robust capital budget, funded in part by customer rates, we are in a new era of infrastructure investment — rebuilding and modernizing the equipment and facilities that deliver your power and water.
Here are a few of the major projects planned or underway:
How we plan, design, and execute these infrastructure projects today will shape Eugene’s future. EWEB is prioritizing resiliency — using modern strategies to protect systems from earthquakes and other natural disasters, and to allow those systems to adapt to uncertain future conditions.
An example of resilient infrastructure planning is EWEB’s approach to building new water storage. Over the next decade, we are replacing Eugene’s three massive tanks that were built between the 1930s and 1960s with six smaller tanks. This distributed approach makes it easier for us to take one tank offline for repairs, providing operational flexibility while making our system more resilient to disruption.
These water storage tanks, substations and other critical power and water facilities are being constructed to modern seismic standards, to withstand a Cascadia earthquake. No infrastructure is entirely protected from disasters, but by prioritizing resiliency we can reduce the likelihood, magnitude, and duration of disruptive events. The new Willamette River water treatment plant, for example, will be designed to come back online within 24 hours of an earthquake.
These investments are vital to meet the growing demands of our community and to fortify our electric grid and drinking water systems against the challenges posed by climate change and other risks.
As Eugene’s publicly owned utility for 112 years, EWEB has a long history of investing in our community. Our infrastructure includes everything from power plants to distribution and transmission lines, from substations to transformers, from pipes and reservoirs to pump stations. It’s a complex system that requires investment and maintenance to provide constant, reliable power and water.
Today we are stewards of our community’s $1.3 billion worth of assets that deliver clean, safe, and reliable power and drinking water. As an EWEB customer, you own and help fund that infrastructure. When you pay your EWEB bill, you’re not just paying for the electricity and water you used, you are investing in the health, safety, livability, and economic future of your community.
We're making investments to prepare, replace and maintain our community's water system.
EWEB's 10-year Capital Improvement Plan for major infrastructure investments to rehabilitate, replace, and install new infrastructure will ensure we meet the current and future needs of our community, while maintaining reliable service.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday