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We are currently experiencing longer than normal wait times.

As we launch our new system, we are currently experiencing higher than normal call volume. We understand how valuable your time is and apologize for the longer wait times. Our team is working hard to assist every customer as quickly as possible. 

Learn more about our updated portal and self-service options here.


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Apply for Bill Assistance


Qualification for EWEB's customer care program is based on your annual household income and your household size. View the income guidelines to see if you qualify for the program. 

Please review our terms and conditions here before completing the application below.

Applications for Customer Care for the month of December will open on December 9th at 8:30 a.m.. Funds are available on a first-come, first-served basis until fully committed for the month.

If you are interested in applying for LIHEAP, you will need to contact your local LIHEAP agency, learn more here.