We're modernizing our systems to better serve you and our community.
- Where will our energy come from in the decades ahead?
- How will we store and transmit that energy over long distances to better sync supply and demand, mitigating the need for new, expensive power plants?
- As our society transitions away from fossil fuels, how will we meet the growing electricity demand?
- How can we reduce water waste and conserve this precious resource?
These are big, complex challenges of our time. And while the solutions are not easy, the answers all have something in common: smart, modern technologies are helping transition to a more resilient, efficient, and sustainable electric grid.
We want to provide you with better service, build a more resilient community, reduce water waste, and create a cleaner energy future.
As a part of achieving these goals, we are upgrading our electric and water meters throughout the city of Eugene and eventually the McKenzie Valley. As of early 2024, about 90% of Eugene customers have smart electric meters and nearly 80% have smart water meters installed.
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Correcting Misinformation about EWEB’s Smart Meter Approach
A group has taken out ads in the Eugene Weekly with misleading information urging customers to “keep your analog meter.” Some have refused access and even threatened violence if EWEB attempts to replace the meter, which is utility-owned equipment.
In the interest of public safety and to manage the amount of time, energy, and customer resources that continue to be consumed by this issue, we are providing the following facts.
Smart meter benefits
We can’t rely on outdated tools and technology to solve modern problems. Learn how smart meters empower our community to manage energy use and contribute to a greener, more resilient electric grid.
Questions about smart meters?
Find answers to some common questions about smart meters.
Customer options
Learn about options available to the Account Holder when older, legacy meters are retired from EWEB systems.