We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of achieving these goals, we will upgrade our electric and water meters to smart meters by the end of 2025.
Smart meter benefits
Smart meters are a common form of technology that transmit energy and water usage to the utility through a secure wireless network. They will help us provide better service and a future that puts more choice and control in your hands.
Smart meter installation
We will upgrade all of our electric and water meters by the end of 2025, with the exception of our McKenzie River service area. See what you can expect and where technicians are scheduled to work next.
Questions about smart meters?
Find answers to some common questions about smart meters.
Opt-out program
EWEB has created an opt-out program for customers who do not want to upgrade their services.
Learn how to read electric and water meters.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
