Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB plans to upgrade all of our electric and water meters by the end of 2025, with the exception of our McKenzie River service area.
When upgrades are scheduled for your neighborhood:
Smart meter benefits
Smart meters are a common form of technology that transmit energy and water usage to the utility through a secure wireless network. They will help us provide better service and a future that puts more choice and control in your hands.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday