Bill and Account FAQs

A: There can be several reasons why your bill fluctuates from month to month, incuding weather or additional days in the billing cycle. Check out our bill self assessment guide learn more.

It's possible that your bill reflects an estimated meter read of your current bill, or is a true-up of your actual usuage due to an estimated read on your previous bill. To find out if your current usage was estimated, view the Electric or Water Usage section of your bill. If your bill was estimated, you will see *based on an estimated read. See an example and learn more.

An inacurate meter read is very rare. But if you feel that the reading on your bill doesn't seem right, take a look at your meter and compare the current reading to the reading shown on your last bill. Click here to learn how to read your meter.

If you find that your water use was much higher than anticipated, do a meter test. It is free and just requires a bit of time.

If you have questions about your electric use, you can do a home self-assessment of your household appliances.

A: Create your profile and password. You'll be asked to select three security questions for account recovery and you'll be required to verify the email address you provided.

To attach your EWEB account to your new profile, you'll need your EWEB account number.  From the account summary screen you'll be able to add and manage multipe EWEB accounts.

Click here for step-by-step instructions on registering on the portal. 

A: You can find your account number at the very top of your bill, and on your email payment receipt (if you pay online). If you are registered with our customer portal, you will see your account number at the top of the main account summary screen.

A: Log-in to the customer portal.

Select Payments, then Manage Payment Methods.

You will see what looks like a credit/debit card with the last four digits of your account number.

Select Edit and edit over the information.

If you run into trouble, try Remove Payment Method and then add the new, updated payment information.

If you are still having issues, contact Customer Service at 541-685-7000 or eweb.answers@eweb.org.

A: Log-in to the customer portal.

Un-enroll and then re-enroll in autopay.

This will load the new updated information into the autopay system.