Bill and Account FAQs

A: We offer payment assistance to income-qualifying customers. Based on income, you may also qualify for expanded programs to help reduce your bill by upgrading heating systems, insulation, windows and more. Learn more.

A: If you are a brand new customer, we are able to verify your social security number, and there is not a shared meter at the address you wish to start services at, then no deposit will be required.

If you are a returning customer, your previous payment history will be reviewed to determine if a deposit is required.

If your services are turned off for non-pay, then a deposit will be required to turn services back on.

A: If an account credit is due to over-payment or a returned deposit, a refund check will be sent to the forwarding address you provided, or if the initial payment was made from a credit/debit card within the last 6 months, a refund will be issued to the credit card that was used.

If the credit is from EWEB's Customer Care, it will be returned to the program. If it is from LIHEAP, it will be sent in the form of a check to the forwarding address on file.

A: You must be pre-authorized by the account holder. Authorized parties can discuss billing, make payments, set payment arrangements, and disconnect services. To authorize a party, contact customer service at 541-685-7000.