Bill and Account FAQs
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Q: How do I update my e-Bill payment method?
A: Log-in to the customer portal. Select Payments, then Manage Payment Methods. You will see what looks like a credit/debit card with the last four digits of your account number. Select Edit and edit over the information. If you run into trouble, try Remove Payment Method and then add the new, updated payment information. If...Read More See Less InformationA: Log-in to the customer portal.
Select Payments, then Manage Payment Methods.
You will see what looks like a credit/debit card with the last four digits of your account number.
Select Edit and edit over the information.
If you run into trouble, try Remove Payment Method and then add the new, updated payment information.
If you are still having issues, contact Customer Service at 541-685-7000 or eweb.answers@eweb.org.
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Q: I changed my payment method, and my autopay did not go through. How do I fix this?
A: Log-in to the customer portal. Un-enroll and then re-enroll in autopay. This will load the new updated information into the autopay system.Read More See Less InformationA: Log-in to the customer portal.
Un-enroll and then re-enroll in autopay.
This will load the new updated information into the autopay system.
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Q: If I make a payment today, how long does it take to post to my account?
A: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.Read More See Less InformationA: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.
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Q: My payment is a little late? Will I be charged a fee?
A: A late fee is automatically applied 5 days after the due date. Contact EWEB Customer Service prior to the due date to determine if you are eligible for a payment arrangement. If you miss the due date, consider paying online or over the phone. A mailed payment may not reach us before fees or penalties are assessed.Read More See Less InformationA: A late fee is automatically applied 5 days after the due date. Contact EWEB Customer Service prior to the due date to determine if you are eligible for a payment arrangement. If you miss the due date, consider paying online or over the phone. A mailed payment may not reach us before fees or penalties are assessed.
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Q: How do I edit the payment amount in the automated pay-by-phone system?
A: The automated system will tell you the balance, past due balance, and the due date. Press option 1 to pay the full balance. Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here). Press option 3 to pay a different amount. You can then choose to pay just...Read More See Less InformationA: The automated system will tell you the balance, past due balance, and the due date.
Press option 1 to pay the full balance.
Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here).
Press option 3 to pay a different amount. You can then choose to pay just one of the past due bills if you have not yet received a collection call.
