Bill and Account FAQs

A: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.

A: A late fee is automatically applied 5 days after the due date. Contact EWEB Customer Service prior to the due date to determine if you are eligible for a payment arrangement. If you miss the due date, consider paying online or over the phone. A mailed payment may not reach us before fees or penalties are assessed.

A: The automated system will tell you the balance, past due balance, and the due date.

Press option 1 to pay the full balance.

Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here).

Press option 3 to pay a different amount. You can then choose to pay just one of the past due bills if you have not yet received a collection call.

A: Log-in to the customer portal.

Look for the Customer Enrollment box on the right of your account summary page.

Next to autopay, look for a green button that says Enrolled.

If instead of a green button, you see a blue button that says Enroll, you are not yet enrolled in autopay. Click the button and follow the prompts to enroll.

If you have received a notice that your bill is past due and you thought you were already enrolled in autopay, log-in into your online account and check the status. 

A: Budget Billing is very similar to an average bill plan. You will pay the average amount each month, and there is a true-up period after 12 months to make sure all actual charges are covered. After one year, your Budget Billing amount is recalculated if it was previously set too high or too low. Learn more.