
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreAfter evaluating several proposals and opportunities, EWEB is focusing its negotiations to sell the former riverfront headquarters property to the City of Eugene. The exact terms and details of the deal will be negotiated during the next few weeks.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreThe EWEB Board of Commissioners started off their first meeting of 2023 by choosing a new board president and vice president.
Find Out MoreCommissioners unanimously voted to approve a Record of Decision endorsing the General Manager's Recommendation to decommission the Leaburg Hydroelectric Project and approved Resolution 2302 directing the GM to develop a Leaburg Hydroelectric Project Decommissioning Action Plan
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreEWEB is developing a plan to ensure that Eugene has a sufficient supply of reliable, affordable and clean electricity in the decades ahead, and is inviting the community to participate in the process.
Find Out MoreEWEB has joined 10 other Western utilities are to help ensure clean energy resources will be adequate to serve the growing demand in the region, while also managing costs and maintaining reliability for customers.
Find Out MoreFor their final meeting of 2022, on Dec. 6, the EWEB Board of Commissioners grappled with some major decisions and looked ahead to a new year.
Find Out MoreCommissioners supportive of General Manager's recommendation to remove Leaburg Dam
Find Out MoreIn the years ahead, EWEB will have to make a lot of decisions about where to get the electricity that we deliver to customers.
Find Out MoreOn a chilly November day, third graders from Adams Elementary School in Eugene learned about the lifecycle of native salmon on a field trip to Lake Creek near Triangle Lake. The field trips take place all month as part of a program funded by EWEB grants. EWEB dedicates a portion of customer rates to inspiring kids to explore the wonders of science and learn about watershed health, water quality, and emergency preparedness.
Find Out MoreJanuary 12, 2023 • Robyn Smith, EWEB Communications
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
And it’s all possible because of your electric rates.
The week before Christmas, the National Weather Service forecasted up to half an inch of ice accumulation in the Eugene area. When ice weighs down tree limbs, the limbs can snap causing outages. This is just one of the reasons why our crews trim more than 300 overhead line miles of vegetation each year.
So, EWEB staff activated our incident management structure to ensure we had crews on call and a strategy in place to respond to power outages through the holiday weekend. As predicted, ice blanketed Eugene and the surrounding areas, but power outages did not materialize.
In addition to vegetation management, we have a full toolbox of "grid hardening" strategies to improve our equipment’s resiliency to extreme weather conditions.
For example, this summer, crews reconfigured a span of overhead wires across 80 poles near the McKenzie Highway to a ‘slim line’ format (pictured). Modern equipment capabilities allow us to replace older double lines held up by wooden cross arms with a single wire. This new configuration both removes cross arms that can fail during winter storms and adds more clearance between wires and nearby vegetation. Ultimately, this reduces the chance of branches contacting the lines during high wind events and snowstorms.
Shortly after Christmas, we experienced relatively few outages from a 48-hour windstorm that blew through the Willamette Valley. Our crews were able to respond and restore power within a few hours. Other utilities in the area did not fare so well.
Because EWEB had minimal equipment to repair from the wind event, and tree related damage was manageable within one workday, we were able to respond to a request for aid from our neighbors to the north, Portland General Electric (PGE), after the initial impact of the windstorm left over 100,000 PGE customers without power. With our local outages restored, EWEB sent two, two-person crews to help PGE with outage restoration.
And with continual investments in our electric system, EWEB is prepared for whatever the winter weather has in store as we finish out this season.
“We are ready to respond to any isolated outages that customers may experience from tough winter weather. Our crews are dedicated to community response and safety, and we will continue to monitor and prepare for weather-related events. Our ability to rebound during severe weather has been a long-term effort that staff have focused on with dedication to our maintenance, compliance and improvements day to day,” said Tyler Nice, EWEB electric operations manager.
To learn more about how to prepare your home and family for power outages and emergencies, go to eweb.org/emergencyprep.
Your Rates Keep the Lights on and the Water Flowing
The clean, safe water and electricity we all rely on would not be possible without the infrastructure that delivers it.
From power plants to distribution and transmission lines, substations and transformers, pipes, reservoirs and pump stations — utility infrastructure is a complex system that requires investment and maintenance to provide constant, reliable power and water.
EWEB plans for major infrastructure investments through our Capital Improvement Plan, a 10-year plan for rehabilitating, replacing, or installing new infrastructure.
Visit eweb.org/rateinfo to learn more about what goes into your EWEB rates and what you get for your money.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday