
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreUsing fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreWe are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
Find Out MoreWinter is coming and that means an increased likelihood of storm-related power outages.
Find Out MoreOctober 20, 2017
Whether you're building your dream home, or an entire subdivision, we're here to help you connect to Eugene's water system. We've recently made some changes to make the process faster, and more cost-effective for customers and developers.
As part of our Affordability Initiative and a new strategic direction, we're taking a fresh look at many of our programs and services and finding ways to improve. One area that has been ripe for improvement is the development review process for new water infrastructure, primarily main extensions for new homes and subdivisions.
Starting next month, we're implementing a scaled fee schedule for plan reviews, system connections, disinfection and hydrant testing, and inspection and permitting services. Customers and developers will be able to view the fee schedule online, and estimate water infrastructure design and construction services in a simple format. Estimating EWEB costs for development used to take days or weeks, now can be done in minutes.
In addition, we're streamlining and giving customers and developers more control over the design process. In the past, the developer/customer prepared the design for the sewer, storm water and all other improvements, while EWEB designed the water, electric, and joint utilities trenches. With our improved process, we will accept new water mains into our system based on your professional engineer's plans. This will save time and money on your project, while allowing EWEB to focus on providing high quality, essential drinking water services that over 150,000 people rely on every day.
EWEB staff will continue to conduct plan reviews to make sure water mains are designed and sized properly. And to ensure water safety, our Certified Water Distribution Operators will connect the live water main to the new water main. We will also perform hydrant testing, disinfection of the system, and inspection services -- using a scaled fee schedule that will be published on our website.
"We've heard anecdotally over the years that EWEB's processes can feel unfriendly to customers and developers who are building or expanding," says Commissioner Steve Mital. "These improvements show that we can take that feedback and turn it into something positive."
We anticipate developers and customers will save roughly 20 percent in the total costs paid to EWEB thanks to scaled fees and allowing the project's own professional engineer to design the water system improvements.
"We're working hard to increase customer confidence," says Chief Water Engineering & Operations Officer Mel Damewood. "That involves looking at all of our programs and services and asking what we can do better. This is an improvement that benefits EWEB, developers and customers by reducing costs and making it easier to do business with us."
We anticipate adopting a similar process in the future for new electric services, and will continue to find more opportunities to simplify and improve service across EWEB.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday