EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.Find Out More
Just as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
Ideas for supplying and cooking during an emergency outageFind Out More
Winter is coming and that means an increased likelihood of storm-related power outages.
Improving EWEB's extreme weather preparedness and response while replacing and reinforcing aging infrastructure are top priorities, but power outages can still occur. It's important to be prepared and there are simple actions you can take right now.
September's National Preparedness Month is a great time to get a jump on winter by assembling or refreshing your household emergency supplies and plans. Here are some tips to help you get ready for winter storms or other disasters that could disrupt electricity:
If your power does go out, know how to contact EWEB. Customers who do not yet have a smart meter, or who have opted out of smart meter services, must report your outage to ensure you are put on a restoration plan.
Call our toll-free outage reporting line at 1-844-484-2300 or text 'out' to TXEWEB (893932).Use our online outage map to check the status of power outages.
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
Take a few moments to make sure we have your current contact information in case we need to reach out to you in an emergency. If you rely on electrically powered medical devices, or you care for someone who is medically fragile, we encourage you to let us know and to have a contingency plan in the event of a prolonged outage. Contact our Customer Service team at 541-685-7000.
Set up plans with friends or relatives to check on special-needs folks during an emergency, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.
Although we most often think of winter storms affecting power lines, water systems are also susceptible to damage, as freezing and thawing can cause pipes to burst or fracture. This can happen to utility-owned pipes underneath streets and sidewalks, and to the customer-owned plumbing in homes and businesses.
Learn how to prepare your pipes for winter, and what to do if your pipes freeze. And remember to store water in case of emergency—try to store 14 gallons for every person in your household (enough for two weeks). Visit our Preparing for Emergencies page for tips on storing and treating water.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.