Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
The Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
December 19, 2019
"I saw the position advertised in the paper and it was a perfect blend of my previous experience; half in the banking industry, specifically in lending, and half as an office manager," says Misty.
Misty saw that ad more than 15 years ago and has been EWEB's loan administrator ever since. Over the years, Misty has had opportunity to collaborate with departments across the utility to create numerous loan programs for our customers.
She laughs as she recalls working on a team years ago that was evaluating whether ductless heat pumps would take off, which now make up the majority of EWEB's loans. In 2012, when EWEB decided to decommission the steam plant after years of steady decline in customers, Misty helped create a loan program to assist customers in switching to a new heating fuel source. And recently she helped develop a loan program to help customers finance backup generators.
With a number of multi-day outage events caused by extreme weather in recent years, EWEB wanted to help customers increase their safety and resilience in a power outage.
Within 48 hours of the initial concept, EWEB was prepared to rollout a program to assist customers with the purchase and installation of a backup generator and transfer switch to safely power critical components in a home during an emergency.
"Customers want to make this type of preparation. But so often, how you want to spend money and how you have to don't line up. It's easy for something like a backup generator to fall to the back burner when you have more pressing needs as a homeowner," says Misty. "I love that we run our loan programs in-house. It keeps it personal and intentional," she continues.
When thanked for her willingness to be featured in an online profile, Misty brushes it off and turns right back to customers. "I thought it might be another way to keep getting the word out that we offer a lot of different loans. I want people to know that we care and we provide programs to help out."
If a customer who works with Misty is in doubt that we have employees who care deeply about EWEB's role in the community, she will surely works wonders in erasing that doubt. It only takes a few minutes to realize she is passionate about helping our customers and that she loves her job.
Thank you Misty, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday