
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreEWEB, City of Eugene project reduces City Facilities carbon footprint by 16%
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreAs part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreUnlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreAt EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.
Find Out MoreEWEB helps fund floodplain restoration project
Find Out MoreJess interviewed with EWEB on Halloween 12 years ago, and there couldn't have been a more perfect day to make it clear it was a great next step in her career.
"I interviewed for a senior office assistant position with residential energy management. I had a zombie on the interview panel and had my skills test with a mummy," says Jess. "And I thought, this is the place for me."
Jess was coming off of a rewarding, but stressful job as office manager with Lane County animal control and knew she needed the right mix of feeling like she was showing up for her community, but also able to show up for herself-as herself.
"I have some anxiety," says Jess. "There were a lot of great adoption stories with Lane County, but it was also a really challenging job for me. I had to take leave, and ultimately decided I couldn't go back. You might not want to share that part of the story."
Jess pauses, and then reconsiders. "No. Actually, share it. People should know that you can manage anxiety and be professional in the workplace. We need to talk about that kind of stuff more. You can also have pink hair," she laughs.
And that's Jess. In her current position as an administrative assistant for a number of teams including customer service, accounts receivable, advanced meter services, continuous improvement and the diversity team, Jess supports team success, and she does so as 100%-authentic-this-is-me Jess.
"I like showing up for other people, making decisions that make sense and have our customer-owners in mind," says Jess. "I also believe happy workers are more efficient, effective and provide better service. There's room for hard work and fun."
In customer service Jess started the "coordination station" where staff who accidentally show up in coordinating-or sometimes fully matching-outfits take fun photos and post them on a bulletin board. She also started the practice of "gratitude cards," which have spread throughout the utility. Messages of thanks and gratitude are printed on small colorful cards with a blank side for staff to write a personalized message to a colleague.
"They are visual reminders letting people know we appreciate them and how special someone thinks they are. If you're having a tough day, you can read those words and remember you are bringing something to the table." says Jess.
Jess brings a lot to the table, and for that we are grateful.
Thank you Jess for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.