
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreEWEB, City of Eugene project reduces City Facilities carbon footprint by 16%
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreEugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service.
As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.
There are 15 full crews, five two-person teams, four triage crews and eight assessor squads working in the field Tuesday, assisted by eight tree crews.
The focus of the Eugene-area crews is to restore major feeder lines. The remaining damaged feeders are located in the south and southeastern parts of the city. Crews working in the McKenzie River Valley are concentrating on repairing several sections of the damaged transmission lines that parallel Highway 126.
Some customers in the Eugene service area, primarily in south and southeast parts of the city, should prepare to be without power for another 48 to 72 hours, assuming weather conditions do not deteriorate further.
Many customers in the McKenzie River Valley could be without service through the end of the week due to the devastating amount of tree damage. Seven crews will work upriver overnight Tuesday and into Wednesday.
We follow a "hierarchy of repair" when restoring power during major outages. This system is used throughout the utility industry to restore the highest number of people as quickly as possible.
The order of priority means first repairing downed transmission and major feeder lines that will restore power to the most number of people, then we focus on repairing smaller distribution lines that serve fewer customers.
Repairing one large transmission line, for example, can restore power to thousands of customers, while repairing a small "tap" line that serves a few people in a neighborhood often is more time consuming. The repair of the individual service line that provides power to a single home is often last on the restoration priority list.
We've also doubled our phone line capacity, so while customers may have had trouble reaching us earlier, we are now able to handle higher call volume. If you are without power call 1-844-484-2300, or text OUT to TXEWEB (893932). Please follow all prompts so the outage is recorded and placed on a restoration plan.
Customers without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check on them.
Customers can follow us on Facebook or Twitter (@ewebutility) for up-to-date information, or check the status of current outages with our outage map: http://www.eweb.org/outages-and-safety/power-outages/power-outage-map.
Please remember that safety is the first priority in any prolonged outage. There's no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. If the downed line is across a street or sidewalk, call 911.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.