We are currently experiencing technical difficulties with our outage reporting system.
Our team is actively working to fix the issue. If you are experiencing a power outage, please check our Outage Map to see if it has already been reported. To report a power outage that does not appear on the map, please call 541-685-7000, select option 2 and follow the prompts.
Commissioners supportive of General Manager's recommendation to remove Leaburg DamFind Out More
On a chilly November day, third graders from Adams Elementary School in Eugene learned about the lifecycle of native salmon on a field trip to Lake Creek near Triangle Lake. The field trips take place all month as part of a program funded by EWEB grants. EWEB dedicates a portion of customer rates to inspiring kids to explore the wonders of science and learn about watershed health, water quality, and emergency preparedness.Find Out More
At the Nov. 1st board meeting, EWEB Commissioners got an update on the budget and rates for next year and the EWEB quarterly report.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
By partnering with ShakeAlert and the Oregon Hazards Lab, EWEB gets an early warning of the effects of earthquakes on hydropower facilities.Find Out More
EWEB held its Poster Contest for 5th grade students in our service territory for Public Power Week, October 2-8, receiving more than 100 entries from classrooms across the area.Find Out More
EWEB's elected Board of Commissioners has voted to authorize General Manager Frank Lawson to pursue and negotiate the sale of the former EWEB headquarters building.Find Out More
EWEB’s Source Water Champions work year-round to protect our drinking water. They take water quality samples throughout the watershed, help our neighbors be better stewards, and coordinate multi-agency teams for restoration work and hazard mitigation.Find Out More
Local middle school students from around the area learned about the entire life cycle of salmon along the McKenzie River at Salmon Watch 2022, which was held at the EWEB spawning channel. The field trip took place during peak salmon spawning season, when fish that are at least two feet long are reaching the end of their journey from the ocean to their natal streams.Find Out More
EWEB is bringing back our annual poster contest for Public Power Week, and needs your help to select our top 5 winners!Find Out More
EWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.Find Out More
Eugene’s first black-owned house generates clean energy and community connectionsFind Out More
At this rodeo, power poles take the place of bulls and electric workers stand in for cowboys.Find Out More
How has EWEB prepared to deliver power and water to all these athletes and spectators from around the world?Find Out More
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service.
As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.
There are 15 full crews, five two-person teams, four triage crews and eight assessor squads working in the field Tuesday, assisted by eight tree crews.
The focus of the Eugene-area crews is to restore major feeder lines. The remaining damaged feeders are located in the south and southeastern parts of the city. Crews working in the McKenzie River Valley are concentrating on repairing several sections of the damaged transmission lines that parallel Highway 126.
Some customers in the Eugene service area, primarily in south and southeast parts of the city, should prepare to be without power for another 48 to 72 hours, assuming weather conditions do not deteriorate further.
Many customers in the McKenzie River Valley could be without service through the end of the week due to the devastating amount of tree damage. Seven crews will work upriver overnight Tuesday and into Wednesday.
We follow a "hierarchy of repair" when restoring power during major outages. This system is used throughout the utility industry to restore the highest number of people as quickly as possible.
The order of priority means first repairing downed transmission and major feeder lines that will restore power to the most number of people, then we focus on repairing smaller distribution lines that serve fewer customers.
Repairing one large transmission line, for example, can restore power to thousands of customers, while repairing a small "tap" line that serves a few people in a neighborhood often is more time consuming. The repair of the individual service line that provides power to a single home is often last on the restoration priority list.
We've also doubled our phone line capacity, so while customers may have had trouble reaching us earlier, we are now able to handle higher call volume. If you are without power call 1-844-484-2300, or text OUT to TXEWEB (893932). Please follow all prompts so the outage is recorded and placed on a restoration plan.
Customers without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check on them.
Customers can follow us on Facebook or Twitter (@ewebutility) for up-to-date information, or check the status of current outages with our outage map: http://www.eweb.org/outages-and-safety/power-outages/power-outage-map.
Please remember that safety is the first priority in any prolonged outage. There's no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. If the downed line is across a street or sidewalk, call 911.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.