Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume on August 10, including service disconnections as a last resort.
In August, we have once again doubled the amount of funding available for bill assistance programs.
EWEB's Customer Care program re-opened on Monday, Aug. 3 with $200,000 in bill assistance available to qualifying customers on a first-come, first-served basis. The $260 bill credit is available once per calendar year and you may qualify based on your income, or if you are unemployed due to the COVID-19 crisis.
So far in 2020, EWEB has provided more than $1.2 million in bill assistance to 4,560 customers.
To avoid disconnection of services, customers with past-due accounts are encouraged to enroll in a repayment plan.
Recovery Programs are in place to help customers repay a past-due balance that has accrued as a result of COVID-19. We can offer re-payment terms on a past-due balance of up to $3,000 over a period of six months. Additional options may be available for business and non-profit customers.
More than 760 customers have enrolled in repayment plans since EWEB launched the programs in early July.
Special terms and/or crisis funding may be available.
We understand the challenges customers are facing, and we want to work with each individual to find solutions.
In addition to our bill assistance program and repayment plans, we may be able to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
For customers with past-due accounts who have not enrolled in a repayment plan, EWEB will return to standard disconnection procedures effective Aug. 10.
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs for customers who were financially impacted by the economic downturn. We voluntarily issued a moratorium on service disconnections, temporarily extended the bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up to date over time.
"We don't want to disconnect any customer, but we are not able to defer past-due balances indefinitely," said EWEB General Manager Frank Lawson. "If a customer doesn't contact us for assistance or enroll in a payment plan, this puts EWEB in the position of having to disconnect services, an action we take only as a last resort."
Any customers struggling to pay their bills should call EWEB to discuss recovery and assistance programs.
We are doing everything we can to reach customers who are behind on their bills, to offer assistance programs and/or payment plans and avoid disconnection of services. We are contacting every single customer at risk of losing service by phone, email and direct mail. However, many customers who have fallen behind on their payments have not yet taken advantage of the programs.
We are asking all customers who may have fallen behind on their bill to contact us to avoid a disruption in service and additional fees.
We are here to assist you at 541-685-7000 Monday - Friday from 9 a.m. to 6:30 p.m.
Visit our COVID-19 resource center for more information.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.