Related News

  • Related News

  • EWEB exceeds water quality standards again

    EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.

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  • Green Options launch

    EWEB is offering an updated suite of environmental programs designed for customers who want to save money, water and energy while taking their commitment to sustainability to the next level. At the same time, EWEB is also injecting $100,000 of additional funding into our solar photovoltaic (PV) program.

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  • Mutual aid to Columbia River PUD

    On April 12, EWEB dispatched a two-person crew with a bucket truck to assist with repairs and restoring electric service for Columbia River Public Utility District, which serves customers in Columbia County, north of Portland.

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  • Leaburg Canal remediation options

    EWEB is moving forward with analyzing four options to remediate the Leaburg Canal, ranging from full decommissioning to complete restoration, with two options in between. 

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  • EWEB 2022 State of the Utility Address

    As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.

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    • EWEB to sell former downtown headquarters buildings

      Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district. 

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    • Climate Resolutions

      Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!

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    • EWEB Water Rated “Outstanding”

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    • Crews Tackle Windstorm-Caused Outages

      Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.

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    • EWEB Crews Head to California to Help Restore Power

      Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.

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    • Crews Make Progress Restoring Power

      Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.

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      With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.

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    • New Carbon Offset Programs Will Help Community Collaborate on Climate Solutions

      New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists

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    • EWEB is Exploring the Impacts of Widespread Electrification in our Community

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  • Show More
Eugene city scape at dusk
EWEB launches 2022 residential customer survey 05/09/2022

As a public utility, it is important that EWEB check in with customers to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings, and understand your needs.

EWEB has partnered with professional research firm, GreatBlue Research, Inc., to conduct an online survey of residential customers. GreatBlue Research, Inc. will maintain the anonymity of respondents and all data will be aggregated in the findings. 

The survey includes questions to better understand your satisfaction around topics including service quality and reliability, EWEB's responsiveness to customer needs and efficiency programs, to name a few. Also included are questions to better understand your values and priorities as they relate to core utility functions and strategic initiatives.

The survey will not include questions that ask you to reveal personally sensitive information, or to complete a payment. If you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.

If you have not already done so, we invite you to take the survey today. We will share findings from the survey in summer 2022.

Your input and opinions help shape EWEB's direction

EWEB launched Green Options, a line of carbon-conscious programs in April 2022 based on formal and informal, qualitative and quantitative feedback from customers. This included a review of data from customer surveys in which customers reported an interest in programs to help reduce or offset their household carbon footprint. 

The results of the 2019 residential survey indicated that 91% of customers were somewhat (27%) to very (64%) interested in programs designed to help them decrease their personal carbon footprint by using less or cleaner energy. In addition, 84% of customers indicated they were somewhat (35%) to very (49%) interested in programs providing the opportunity to invest in local forest protection and restoration.

EWEB created new programs to meet the interests of customers:

  • Carbon offsets: After you maximize ways to save energy and reduce carbon emissions, you can neutralize your remaining carbon footprint with carbon offsets added right to your EWEB bill.
  • Carbon forestry lab: Support local carbon forestry projects aimed at expanding our understanding of natural climate solutions and enhancing the McKensie Watershed.
  • Cleanpower: Purchase Renewable Energy Certificates (RECs) and help displace dirty energy sources with wind, solar and other zero-emission energy sources.

Eugene Water & Electric Board

Contact Us

4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.