
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreAfter evaluating several proposals and opportunities, EWEB is focusing its negotiations to sell the former riverfront headquarters property to the City of Eugene. The exact terms and details of the deal will be negotiated during the next few weeks.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreThe EWEB Board of Commissioners started off their first meeting of 2023 by choosing a new board president and vice president.
Find Out MoreCommissioners unanimously voted to approve a Record of Decision endorsing the General Manager's Recommendation to decommission the Leaburg Hydroelectric Project and approved Resolution 2302 directing the GM to develop a Leaburg Hydroelectric Project Decommissioning Action Plan
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreAt Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.
Find Out MoreEWEB is developing a plan to ensure that Eugene has a sufficient supply of reliable, affordable and clean electricity in the decades ahead, and is inviting the community to participate in the process.
Find Out MoreMay 09, 2022
As a public utility, it is important that EWEB check in with customers to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings, and understand your needs.
EWEB has partnered with professional research firm, GreatBlue Research, Inc., to conduct an online survey of residential customers. GreatBlue Research, Inc. will maintain the anonymity of respondents and all data will be aggregated in the findings.
The survey includes questions to better understand your satisfaction around topics including service quality and reliability, EWEB's responsiveness to customer needs and efficiency programs, to name a few. Also included are questions to better understand your values and priorities as they relate to core utility functions and strategic initiatives.
The survey will not include questions that ask you to reveal personally sensitive information, or to complete a payment. If you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.
If you have not already done so, we invite you to take the survey today. We will share findings from the survey in summer 2022.
EWEB launched Green Options, a line of carbon-conscious programs in April 2022 based on formal and informal, qualitative and quantitative feedback from customers. This included a review of data from customer surveys in which customers reported an interest in programs to help reduce or offset their household carbon footprint.
The results of the 2019 residential survey indicated that 91% of customers were somewhat (27%) to very (64%) interested in programs designed to help them decrease their personal carbon footprint by using less or cleaner energy. In addition, 84% of customers indicated they were somewhat (35%) to very (49%) interested in programs providing the opportunity to invest in local forest protection and restoration.
EWEB created new programs to meet the interests of customers:
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday