Related News
Related News
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EWEB opens application for 2024 Electric Mobility Community Grants
Grant awards of up to $30,000 to cover costs associated with electric mobility projects.
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Upgrades to Eugene's downtown electric network continue
You may have noticed construction this week on the corner of 7th and Pearl Street. That’s because crews replaced a corroded, aging vault with an innovative, new Voltek vault. The Voltek design allows for the new infrastructure to be built inside of the existing aging vault. We’re able to install the new vault while the cables are still energized, minimizing disruption to customers and traffic while cutting construction time in half.
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The Big Freeze 2024: After Action Report
Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!" The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required.
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Fixing the Unseen: Water Pipeline Replacement in Unincorporated Eugene
Learn more about EWEB's methods for monitoring and replacing aged water pipelines.
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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Spring Cleaning? How about Spring Emergency Preparedness!
Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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State of the McKenzie Watershed
EWEB’s Drinking Water Source Protection (DWSP) team says the McKenzie River continues to be an excellent source for drinking water.
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Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.
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Preparation and Resilience: How EWEB Maintained Water Service During Recent Ice Storm
Learn about the projects and people that helped EWEB keep water flowing throughout the extreme weather event.
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EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.
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Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.
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EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.
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Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.
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EWEB launches 2022 residential customer survey
May 09, 2022
As a public utility, it is important that EWEB check in with customers to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings, and understand your needs.
EWEB has partnered with professional research firm, GreatBlue Research, Inc., to conduct an online survey of residential customers. GreatBlue Research, Inc. will maintain the anonymity of respondents and all data will be aggregated in the findings.
The survey includes questions to better understand your satisfaction around topics including service quality and reliability, EWEB's responsiveness to customer needs and efficiency programs, to name a few. Also included are questions to better understand your values and priorities as they relate to core utility functions and strategic initiatives.
The survey will not include questions that ask you to reveal personally sensitive information, or to complete a payment. If you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.
If you have not already done so, we invite you to take the survey today. We will share findings from the survey in summer 2022.
Your input and opinions help shape EWEB's direction
EWEB launched Green Options, a line of carbon-conscious programs in April 2022 based on formal and informal, qualitative and quantitative feedback from customers. This included a review of data from customer surveys in which customers reported an interest in programs to help reduce or offset their household carbon footprint.
The results of the 2019 residential survey indicated that 91% of customers were somewhat (27%) to very (64%) interested in programs designed to help them decrease their personal carbon footprint by using less or cleaner energy. In addition, 84% of customers indicated they were somewhat (35%) to very (49%) interested in programs providing the opportunity to invest in local forest protection and restoration.
EWEB created new programs to meet the interests of customers:
- Carbon offsets: After you maximize ways to save energy and reduce carbon emissions, you can neutralize your remaining carbon footprint with carbon offsets added right to your EWEB bill.
- Carbon forestry lab: Support local carbon forestry projects aimed at expanding our understanding of natural climate solutions and enhancing the McKensie Watershed.
- Cleanpower: Purchase Renewable Energy Certificates (RECs) and help displace dirty energy sources with wind, solar and other zero-emission energy sources.