The weather on Thursday may have been a mixture of sun and rain showers, but inside the EWEB emergency command center, a mock snow and ice storm had caused widespread damage, leaving more than 7,000 customers without service. That was the basis for the utility's annual emergency outage exercise.
The exercise is referred to as a "Blue Sky Drill" because the practice occurs ahead of winter storm season. "We can come in on a regular day, a blue sky day, and work through our outage response so that when a real emergency happens, we're prepared and ready to go to work," says EWEB's Electric Operations Supervisor John Latourette.
The drills help identify gaps in plans and training, develop skills, reveal resource needs and improve internal and external coordination.
In a major event such as the 2019 and 2016 snow and ice storms that struck Eugene, nearly every one of EWEB's 500-person workforce has some role in the restoration effort. In addition to crews working in the field, staff work behind the scenes to develop engineering and restoration designs, keep trucks running, coordinate with city and county agencies, keep our customers informed, and dozens of other critical tasks.
Drills enable employees throughout the utility to test their skills and practice working together in a simulated emergency environment, complete with curveballs such as technology problems that make it hard for customers to reach the utility, and worsening weather conditions that impede restoration efforts.
"Responding to a major event is a complex, utility-wide effort, not something that line crews do on their own," says Latourette. "In storms like 2016 and 2019, it's all-hands-on-deck, and it's critical that we practice those skills and collaboration."
Following the devastating ice storm that struck Eugene in December 2016, EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers, including an online outage map launched in 2018.
This continued attention to emergency preparedness will aid EWEB in protecting life and property in future winter storms and other potential disasters.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
