Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
Here in Eugene, where we are fortunate to have one of the cleanest power portfolios in the nation, electrification presents opportunities to reduce greenhouse gas emissions and support climate recovery goals.Find Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
Just as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.Find Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
The energy crisis in Texas has grabbed the attention of the nation. As Texas struggles to restore electricity to millions, locals may be wondering if a similar crisis could happen here, and what utility operators and individuals can do to prepare for unprecedented weather events.
Is EWEB prepared for a major winter storm?
While no utility can be 100 percent prepared for a major disaster, we have worked hard to prepare for winter storms. After the 2016 ice storm that knocked out power for more than 20,000 EWEB customers for multiple days, we took several steps to "harden" the electric system. We completed more than a dozen reliability projects that involved removing crossarms, reconfiguring older overhead power lines with new, higher-capacity cable that requires only one wire, and converting some lines from overhead to underground.
To help prevent tree-related outages, we trim around 300 line miles of vegetation annually.
Other major investments include our new Holden Creek Substation and improving transmission lines that enable us to move power from local generating resources to critical facilities, such as hospitals and public safety agencies, in an emergency.
While many tend to focus on electric outages, there is also a risk of water service disruption in an emergency. Again, EWEB has been working for several years on water reliability projects including renovating the Hayden Bridge Water Filtration Plant, replacing water mains, and developing neighborhood emergency water stations. We now have five operational emergency water sites throughout Eugene and two additional sites are planned.
How are the power outages in Texas different from the weather-related outages that were happening at the same time here in Oregon?
The recent outages in Portland and Salem were caused by ice bringing down trees and powerlines, similar to what happened in Eugene in 2016. In Texas, the power outages were caused by supply issues. In other words, here in Oregon, utilities had power available, but because poles and lines were down, they couldn't deliver the electricity to homes and businesses. In Texas, they didn't have enough power to meet the demand.
Why didn't Texas have enough power?
In a nutshell, the demand for power was greater than the supply. The unprecedented cold temperatures caused residents to crank up electric heaters. At the same time, freezing temperatures crippled many of the state's power plants.
What are some key differences between the Texas grid and power supply compared to Oregon?
From a supply perspective, both states have a diverse resource mix, but Oregon has a great deal more hydro generation. The key difference is the design of our respective power grids. Texas' electric grid is fairly isolated from the rest of the country. In Oregon, we are part of the Western grid, which connects 11 states plus the Canadian provinces of Alberta and British Columbia. The interconnection of the western grid not only provides diverse resources (hydro, wind, solar and more) but also allows utilities to share power across a vast transmission system to help balance supply and demand.
If a statewide deep freeze was the downfall of the Texas grid, what kind of extreme natural event(s) could throw our local grid into crisis?
West coast heat and dry conditions are problems for the western grid. Hot, dry conditions can not only create peak demand events that tax the grid but also can spark wildfires. In California, blackouts have become a common occurrence due to wildfire risk. Here in Oregon, Public Safety Power Shutoffs (PSPS) could become more common as climate change increases the risk of extreme weather events.
Could extreme weather events affect the availability of power for EWEB customers?
Possibly. With our wealth of hydroelectric sources and an interconnected grid across the west, EWEB customers have been relatively well-protected from widespread power shortages, even during surges in demand. However, the climate crisis is likely to create longer, hotter summers and reduced snowpack, limiting the power generation of northwest hydro. Western coal plant retirements could exacerbate the problem. Replacing coal while maintaining reliability may require a combination of renewable resources and an economic source of firm capacity, such as natural gas.
What are EWEB and other utilities doing to prepare the grid?
Here in the northwest, EWEB is part of an organized effort involving multiple utilities to ensure that collectively we have adequate power resources and reliable systems across the region. At the same time, there are many proactive steps being taken across the west to decarbonize the grid while improving resiliency, including adding capacity, coordinating markets, and increasing transmission flexibility. However, these changes will bring additional costs and we must find the balance point between resiliency and overall cost. The purpose of EWEB's Electricity Supply Planning work is to understand tradeoffs and make smart investment choices given future uncertainty.
How can EWEB customers contribute to a more stable, resilient grid?
Improving the overall energy efficiency of your home is critical. Homes with efficient heating systems and good insulation use less energy, which can be important in extreme weather events. Using less electricity during peak usage times can also benefit our local grid and power resources. Shifting energy use to "off-peak" can be as simple as running the dishwasher, charging your electric car, or doing the laundry later at night (after 9 p.m.) or mid-day (between noon and 5 p.m.). EWEB offers rebates and loans for your home or rental property that can help offset the upfront cost to upgrade windows, insulation, and appliances.
What else can customers do to prepare for a prolonged power outage?
Emergencies can happen at any time and it's important to prepare. Create an emergency kit with several days of food, water, cash, fuel, and other essentials. The Oregon Office of Emergency Management encourages residents to be prepared to be on their own for a minimum of two weeks. Having a well-insulated home can also help keep you safe and comfortable for a longer period of time in the event of a prolonged outage. Find more emergency preparedness tips and sign up for EWEB's Pledge to Prepare.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.