Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.
This decision follows a great deal of deliberation and was made to protect employees and customers by reducing the risk of contracting and/or transmitting the virus. Our first priority is keeping customers and employees safe and well-informed while minimizing the spread of the coronavirus.
EWEB, as an essential service provider, is expending significant resources to make sure that we can continue to provide reliable electricity and water to our customers. To do so, we must keep our workforce healthy.
During the lobby closure, we are suggesting customers use alternatives to conducting business face-to-face:
A few days ago, we announced a series of crisis relief steps in response to the coronavirus pandemic.
We are temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis.
In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.
Customers who avoid service shutoffs during this grace period will still owe EWEB for past due balances, and are encouraged to contact us to make payment arrangements or inquire about assistance programs to avoid accruing a large overdue bill.
Starting April 1, we will expand our EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department.
Unlike other assistance programs, the job loss benefit doesn't include an income threshold. We are also increasing the amount of funding available to limited income and job loss applicants in order to increase the number of customers receiving a $260 credit. Over the next three months, we will double the amount of funding originally budgeted for EWEB Customer Care bill assistance program in response to the coronavirus crisis.
And customers with residential or commercial energy-efficiency loans will be able to defer those loan payments upon request.
As the virus-related economic disruptions increase in the coming days and weeks, we are urging those affected to call Customer Service at (541) 685-7000 for help in paying their utility bills or setting up payment plans.
Customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation efforts, should contact us to inquire about crisis funding. We will consider these on a case-by-case basis.
Our focus during this crisis will continue to be protecting public and employee safety while making sure we are able to maintain the essential services of delivering high-quality water and reliable electricity to customers.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.