EWEB on March 14 temporarily suspended disconnections for nonpayment to allow you more time to pay if you need it. We also will not charge late fees during this time.
We provide services that are vital to our community and we understand that now, maybe more than ever, our customers need reliable power and water as you navigate the uncertainty and challenges ahead. As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
If you are facing hardship or need assistance, contact our customer service team.
During this uncertain time, we don't want customers who may already be struggling financially to accrue large utility bill balances that may be even harder to pay-off later. We encourage customers to contact us to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
We know the impacts of COVID-19 are far-reaching and customers will feel the financial impact for months ahead. Like much of the country, we don't know when business will return to normal, including when disconnections may resume. We will work with customers who have fallen behind when that transition occurs. We ask that if you start to fall behind on payments, please reach out so we are better prepared to support customers during whatever the transition back to "normal business" may be.
Contact customer service at 541-685-7000 for help or to set up a payment plan.
We recognize that the COVID-19 outbreak means that a lot of our customers are spending more time at home now, which could lead to higher utility bills. Managing your usage during this time can help lower your bills.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
