Public Power Week Poster Contest 2023
It’s that time of year again! October 1-7 is Public Power Week. To celebrate, EWEB is holding our annual poster contest for fifth graders in our service area. Help us pick the winners.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Women in STEM: EWEB Engineer Laura Ohman's second degree brings a lifetime of benefits
EWEB Engineer Laura Ohman shares how getting her second degree was one of the most difficult and rewarding things she's ever accomplished.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet our servant leader and maker of tough decisions
Karen Kelley, Chief Operations Officer at EWEB, describes herself as a "servant leader," offering support and mentoring to four division managers at EWEB.Find Out More
EWEB establishes multipronged resiliency policy
Disaster recovery and prevention are being embedded in all operations and processes.Find Out More
Women in STEM: Meet the water quality specialist who ensures the safety of Eugene's drinking water
Brenda Casarez began working at EWEB in 2009, collecting samples from all over the water system testing for different contaminants.Find Out More
EWEB will close College Hill Reservoir site for Fourth of July
EWEB will continue the annual closure of its College Hill Reservoir over the Fourth of July holiday. For the past several years, EWEB has restricted access to the reservoir surface around the Fourth of July to ensure people do not set off fireworks which can damage the roof and potentially impact drinking water quality.Find Out More
EWEB and City finalize sale of former riverfront headquarters
The two buildings on 4.4 acres will transformed into Eugene's new City Hall. EWEB and the City signed closing documents and officially handed over the site keys on Tuesday.Find Out More
EWEB begins major water pipeline upgrades
This summer, EWEB is launching several construction water pipeline projects to enhance the reliability and earthquake resiliency of drinking water service for Eugene residents.Find Out More
Currin Substation - the origin of the name
Hugh Currin was hired as an engineer at EWEB in 1923. Later, he became the chief engineer for the utility.Find Out More
EWEB Safety Tip: Celebrate responsibly with balloons
If your graduation celebration involves balloons, make sure they are secured with a weight. Otherwise, they can float away and come into contact with overhead power lines.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
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Powered by People Like Zulema
January 06, 2020
Ask staff who work in EWEB's contact center about their best day at work, and you'll lose count of how many times the stories involve Zulema.
Growing up on a nursery in Southern California, Zulema's father taught her the value of energy and water conservation early on.
"We lived on the nursery, and didn't have to pay for the utilities. But, that didn't stop him from reminding us that electricity doesn't grow on trees," laughs Zulema.
At 18, Zulema packed up and headed to Seattle, eventually backtracking a little south settling in Eugene. Wanting to help others, she found herself in a variety of customer service positions and remembers reading a Craigslist ad for a position in EWEB's call center.
"Really, the ad didn't make it sound like a very fun job. Data entry and difficult customer interactions. For some reason I applied anyway. And it turned out, I would find my niche and meet my people here," says Zulema.
That niche and those people were involved with EWEB's limited income programs. Combined with her incredible capacity for empathy and engrained awareness of energy and water conservation, Zulema is a perfect fit for the Customer Service Specialist position she now holds, administering EWEB's Customer Care program.
"It's like the Cinderella's shoe of EWEB," says Zulema. "It's the most fulfilling job I have ever had. I have lived a pretty privileged life. I've never experienced food or home insecurity. Working to help people, who just keep getting hit by life circumstances through no fault of their own..."
With that Zulema trails off as her eyes fill with tears. "I can cry just thinking about it. I am such a sap!" she exclaims.
Zulema's work for the community extends beyond her work with EWEB, not that she will tell you about all of the good she does, which includes routinely volunteering with Egan Warming Center. Spend time with her, and you'll realize it's because she doesn't even recognize it as above-and-beyond, but just what we should do as members of a community-look after those less fortunate or who have fallen on hard times.
If the heart of an organization can take the form of an employee, EWEB's walking, talking heart just might look like Zulema. When asked what is next for her, Zulema reassures we are not losing this piece of our heart any time soon, "I'm devoted to EWEB and this work. I'm going back to school so I can gain additional skills that will help me champion this work further. "
Thank you Zulema for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.