Related News
Related News
-
You can’t predict the next disaster, but you can prepare
The earthquake lasted less than a minute. But now the power’s out. The tap runs dry. Cell service is spotty. Would you be ready?
Find Out More -
EWEB completes helicopter installation of salmon habitat features
EWEB adds downed trees and 2,000 tons of gravel to the Uupper McKenzie River below Tamolitch Falls to improve spawning habitat.
Find Out More -
Oregon’s New Utility Laws and How EWEB Customers Already Benefit from Fair, Transparent Rates
Oregon’s POWER Act and FAIR Energy Act target investor-owned utilities. Learn how EWEB’s local, community-owned model already meets these goals.
Find Out More -
EWEB Celebrates Operators on the 75th Anniversary of the Hayden Bridge Filtration Plant
Learn more about the Water Treatment Plant Operators who have kept the Hayden Bridge Filtration Plant running for the last 75 years.
Find Out More -
NASA partners with EWEB to assess wildfire impacts to drinking water
NASA's Earth Information Center shares a new video detailing how EWEB's Drinking Water Source Protection work is advising new research tools
Find Out More -
Sustainability Snapshot - Homes for Good May 2025
Our first Sustainability Snapshop highlights a project where EWEB teamed up with longtime partner, Homes for Good, to deliver ductless heat pumps to income-eligible apartment rentals.
Find Out More -
EWEB environmental specialist wins prestigious awards for publication
Article recounting EWEB’s efforts to protect the McKenzie River after Holiday Farm Fire earns national recognition
Find Out More -
Last Call for EWEB/Lane County Septic Grants
Holiday Farm Fire recovery program now eligible for businesses, residential property owners who purchased post-fire, to cover inspection costs and new construction
Find Out More -
EWEB, Lane County host open house to gather feedback for “Leaburg Transportation Alternatives Analysis”
“What is the Future of the Leaburg Dam Bridge?” open house exhibit on display at Lloyd Knox Park Visitor Pavilion through July 25
Find Out More -
EWEB Pilots New Line Safety Program for 4th graders.
This year, EWEB is ramping up power line safety for children, specifically 4th graders.
Find Out More -
Improving habitat resiliency throughout the Upper McKenzie
Environmental Responsibility is a core guiding value for EWEB decision-making. This summer, EWEB continues its commitment to environmental stewardship with a robust slate of habitat enhancement updates throughout the upper McKenzie River, across the footprint of the Carmen-Smith Hydroelectric Project.
Find Out More -
Habitat Restoration Underway on McKenzie River
Partners at EWEB, McKenzie River Trust, the McKenzie Watershed Council, and the U.S. Forest Service broke ground on a major floodplain restoration project in Quartz Creek.
Find Out More -
Infrastructure upgrades at Nightingale Hosted Shelters made possible through powerful public-nonprofit partnership
Nightingale Hosted Shelters, EWEB, and the City of Eugene celebrate infrastructure milestone
Find Out More -
EWEB opens applications for 2025 Electric Mobility Community Grant
The Eugene Water & Electric Board is now accepting applications for the 2025 Electric Mobility Grant, reinforcing EWEB's commitment to sustainability and cleaner transportation.
Find Out More -
Walterville Hydroelectric Project to remain offline through 2025
EWEB continues to pursue repair plans but must fulfill additional investigation requirements before resuming operation.
Find Out More - Show More
Powered by People Like Nadia
February 05, 2020
Nadia is fresh from a trip to participate in a women in utilities conference and is brimming with new ideas and knowledge, both of which are themes of how she approaches her work.
"I am a learner," says Nadia. "I was a financial counselor with NEDCO (Neighborhood Economic Development Corporation) and part of that job was teaching a session on energy efficiency."
To learn more about what she was teaching, Nadia reached out to EWEB as a resource and met Charlie with the utility's energy management staff. After that, Charlie became a guest in the class and as Nadia learned more from him, her curiosity grew.
"It's almost like I worked for EWEB indirectly in a way," says Nadia. "When I found the posting for a Customer Service Analyst on EWEB's website, it felt like an opportunity to learn and grow more."
As is the case with someone who might characterize themselves as a 'learner,' Nadia found the most difficult situations the most rewarding.
"I loved working during outages," she says. "I found learning about how power is restored interesting. Helping customers the best I could during stressful situations was just full of learning opportunities."
After a year in EWEB's call center, Nadia moved into helping customers face-to-face with accounts receivable, where she found purpose in advocating for customers. But after a handful of years, her thirst for a new challenge surfaced again. When an administrative assistant position with the Energy Division opened up, Nadia jumped on it.
"I support power trading, power planning, generation-including the Carmen-Smith team-and purchasing," says Nadia. "When I started, I basically didn't know anything about what those groups do," she continues. While a lot of people might find the prospect of starting a new position in this way overwhelming, or even a little scary, not Nadia. Her face is full of excitement and possibility.
"I am fascinated by long term planning and the functions of the Energy Division," says Nadia. "I've also been assisting on the update of emergency action plans and with the Carmen-Smith re-licensing project. I am getting to work on once-in-a-career type projects. The only part I am missing, is I feel like I've lost that direct connection to customers some."
When reminded that a lot of the teams she supports don't necessarily share her direct customer service background, which makes her participation with the team that much more valuable, Nadia smiles and nods.
"You're probably right," she agrees. "I am still a customer advocate, just in a slightly different way."
Thank you Nadia for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.