Related News
Related News
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Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River
EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.
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2024 Public Power Week Poster Contest
To celebrate Public Power Week, EWEB is held our annual poster contest for fifth graders in our service area. Help us choose the winners.
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“We're just surrounded with people who are really helpful."
Michele Victor lost her home, septic system, and two cats to the fire. But thanks to EWEB's Septic System Repair and Replacement Grants, she is one step closer to rebuilding her home.
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EWEB Partners with the City and YMCA to Celebrate New Amazon Park Emergency Water Station Site
Hundreds of attendees practiced filling up water containers at Saturday's demonstration event.
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Salmon Watch program introduces next generation to their natural heritage on McKenzie River
It takes a village of watershed councils, teachers, and volunteers to bring hundreds of students to the water's edge to participate in their natural heritage.
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Source Water Protection Week: Our Commitment to Clean Water
EWEB celebrates our community's commitment to protecting the McKenzie River, the source of Eugene's drinking water.
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EWEB Communications Team Wins Top Awards at Northwest Innovations in Communications Conference
Competing against public utilities from across the region, EWEB brought home two significant awards in recognition of our work to engage and inform the community.
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September is National Preparedness Month: 3 tips to prepare your home & family
Let's "Be Ready" together!
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EWEB invests in preparedness for severe weather and natural disasters
Just as you take steps to safeguard your home and family, EWEB is investing in equipment and processes to ensure our community’s electric and water systems remain reliable in the face of adversity.
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EWEB customers achieve remarkable results in environmental stewardship through EWEB's Lead Green programs
Subscribers of EWEB's Lead Green programs helped reduce carbon emissions in 2023 by 730 metric tons of CO2e.
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EWEB, SUB and RWD join forces at Lane County Fair to distribute water to fairgoers
The Eugene Water & Electric Board, Springfield Utility Board and Rainbow Water District are teaming up for the 9th year to provide fairgoers with clean, cold free water.
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Community members can test out climate-friendly e-bikes at E-Bike Expo on Saturday
EWEB encourages Eugene residents to ride into summer on clean, accessible e-bikes, with a $300 e-bike rebate.
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EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley
EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.
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EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks
Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.
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EWEB opens application for 2024 Electric Mobility Community Grants
Grant awards of up to $30,000 to cover costs associated with electric mobility projects.
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Powered by People Like Nadia
February 05, 2020
Nadia is fresh from a trip to participate in a women in utilities conference and is brimming with new ideas and knowledge, both of which are themes of how she approaches her work.
"I am a learner," says Nadia. "I was a financial counselor with NEDCO (Neighborhood Economic Development Corporation) and part of that job was teaching a session on energy efficiency."
To learn more about what she was teaching, Nadia reached out to EWEB as a resource and met Charlie with the utility's energy management staff. After that, Charlie became a guest in the class and as Nadia learned more from him, her curiosity grew.
"It's almost like I worked for EWEB indirectly in a way," says Nadia. "When I found the posting for a Customer Service Analyst on EWEB's website, it felt like an opportunity to learn and grow more."
As is the case with someone who might characterize themselves as a 'learner,' Nadia found the most difficult situations the most rewarding.
"I loved working during outages," she says. "I found learning about how power is restored interesting. Helping customers the best I could during stressful situations was just full of learning opportunities."
After a year in EWEB's call center, Nadia moved into helping customers face-to-face with accounts receivable, where she found purpose in advocating for customers. But after a handful of years, her thirst for a new challenge surfaced again. When an administrative assistant position with the Energy Division opened up, Nadia jumped on it.
"I support power trading, power planning, generation-including the Carmen-Smith team-and purchasing," says Nadia. "When I started, I basically didn't know anything about what those groups do," she continues. While a lot of people might find the prospect of starting a new position in this way overwhelming, or even a little scary, not Nadia. Her face is full of excitement and possibility.
"I am fascinated by long term planning and the functions of the Energy Division," says Nadia. "I've also been assisting on the update of emergency action plans and with the Carmen-Smith re-licensing project. I am getting to work on once-in-a-career type projects. The only part I am missing, is I feel like I've lost that direct connection to customers some."
When reminded that a lot of the teams she supports don't necessarily share her direct customer service background, which makes her participation with the team that much more valuable, Nadia smiles and nods.
"You're probably right," she agrees. "I am still a customer advocate, just in a slightly different way."
Thank you Nadia for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.