National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Women in STEM: EWEB Engineer Laura Ohman's second degree brings a lifetime of benefits
EWEB Engineer Laura Ohman shares how getting her second degree was one of the most difficult and rewarding things she's ever accomplished.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet our servant leader and maker of tough decisions
Karen Kelley, Chief Operations Officer at EWEB, describes herself as a "servant leader," offering support and mentoring to four division managers at EWEB.Find Out More
EWEB establishes multipronged resiliency policy
Disaster recovery and prevention are being embedded in all operations and processes.Find Out More
Women in STEM: Meet the water quality specialist who ensures the safety of Eugene's drinking water
Brenda Casarez began working at EWEB in 2009, collecting samples from all over the water system testing for different contaminants.Find Out More
EWEB will close College Hill Reservoir site for Fourth of July
EWEB will continue the annual closure of its College Hill Reservoir over the Fourth of July holiday. For the past several years, EWEB has restricted access to the reservoir surface around the Fourth of July to ensure people do not set off fireworks which can damage the roof and potentially impact drinking water quality.Find Out More
EWEB and City finalize sale of former riverfront headquarters
The two buildings on 4.4 acres will transformed into Eugene's new City Hall. EWEB and the City signed closing documents and officially handed over the site keys on Tuesday.Find Out More
EWEB begins major water pipeline upgrades
This summer, EWEB is launching several construction water pipeline projects to enhance the reliability and earthquake resiliency of drinking water service for Eugene residents.Find Out More
Currin Substation - the origin of the name
Hugh Currin was hired as an engineer at EWEB in 1923. Later, he became the chief engineer for the utility.Find Out More
EWEB Safety Tip: Celebrate responsibly with balloons
If your graduation celebration involves balloons, make sure they are secured with a weight. Otherwise, they can float away and come into contact with overhead power lines.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
EWEB Education Programs Invest in Eugene’s Future
Learn some of the many ways EWEB customers support local schools and help inspire kids to explore the wonders of watershed health and clean energy resources.Find Out More
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February 05, 2020
Nadia is fresh from a trip to participate in a women in utilities conference and is brimming with new ideas and knowledge, both of which are themes of how she approaches her work.
"I am a learner," says Nadia. "I was a financial counselor with NEDCO (Neighborhood Economic Development Corporation) and part of that job was teaching a session on energy efficiency."
To learn more about what she was teaching, Nadia reached out to EWEB as a resource and met Charlie with the utility's energy management staff. After that, Charlie became a guest in the class and as Nadia learned more from him, her curiosity grew.
"It's almost like I worked for EWEB indirectly in a way," says Nadia. "When I found the posting for a Customer Service Analyst on EWEB's website, it felt like an opportunity to learn and grow more."
As is the case with someone who might characterize themselves as a 'learner,' Nadia found the most difficult situations the most rewarding.
"I loved working during outages," she says. "I found learning about how power is restored interesting. Helping customers the best I could during stressful situations was just full of learning opportunities."
After a year in EWEB's call center, Nadia moved into helping customers face-to-face with accounts receivable, where she found purpose in advocating for customers. But after a handful of years, her thirst for a new challenge surfaced again. When an administrative assistant position with the Energy Division opened up, Nadia jumped on it.
"I support power trading, power planning, generation-including the Carmen-Smith team-and purchasing," says Nadia. "When I started, I basically didn't know anything about what those groups do," she continues. While a lot of people might find the prospect of starting a new position in this way overwhelming, or even a little scary, not Nadia. Her face is full of excitement and possibility.
"I am fascinated by long term planning and the functions of the Energy Division," says Nadia. "I've also been assisting on the update of emergency action plans and with the Carmen-Smith re-licensing project. I am getting to work on once-in-a-career type projects. The only part I am missing, is I feel like I've lost that direct connection to customers some."
When reminded that a lot of the teams she supports don't necessarily share her direct customer service background, which makes her participation with the team that much more valuable, Nadia smiles and nods.
"You're probably right," she agrees. "I am still a customer advocate, just in a slightly different way."
Thank you Nadia for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.