Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.Find Out More
Preparation and Resilience: How EWEB Maintained Water Service During Recent Ice Storm
Learn about the projects and people that helped EWEB keep water flowing throughout the extreme weather event.Find Out More
EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.Find Out More
Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.Find Out More
EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.Find Out More
Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.Find Out More
Power restored at EWEB’s water treatment plant
Crews restored electric power at EWEB's Hayden Bridge Water Filtration Plant Monday evening, allowing operators to switch off the generators and rely again on the grid. Meanwhile, EWEB crews brace for additional outages amidst second round of ice and during the coming thaw.Find Out More
EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.Find Out More
EWEB crews making downed lines safe and restoring power across Eugene and the foothills
As EWEB works to restore electric service to customers affected by the ice storm, the customer-owned utility is following established policies and its “hierarchy of repair” to prioritize repairs that restore electric service to the greatest number of customers.Find Out More
Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.Find Out More
What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.Find Out More
Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.Find Out More
Currin Substation: End of year update
EWEB Engineer Philip Peterson explains what's been happening in the final stretch to complete the substation rebuild.Find Out More
EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.Find Out More
EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
- Show More
National Preparedness Month: Older adults take control in 1, 2, 3
September 13, 2023 • Robyn Smith, EWEB Communications
September is National Preparedness Month and this year, the theme for FEMA’s Ready Campaign is “Take Control in 1, 2, 3,”. The campaign focuses on preparing older adults for disasters and all-hazard events.
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.
It’s important for older adults, especially those who rely on electricity for medical and mobility needs, to be prepared for a power outage.
Emergency preparedness tips for older adults:
1. Plan how you will communicate if you have a communication need
- Create a list of emergency contacts, including family members and care providers to assist you if needed during an emergency.
- Keep a charged portable power bank phone charger in your emergency kit in case of a power outage.
Help an older adult -
Make a physical copy of an emergency plan for their home, including emergency contact information (family members/caregivers), household information (address/phone number), emergency plans (what to do if…), emergency meeting places, and medical information.
2. Plan for food, water, and essentials for you and pets or service animals. Research pet-friendly evacuation centers.
- Following a disaster, there may be power outages that could last for several days. Store at least a several-day supply of canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation.
- Be sure to have a manual can opener and eating utensils.
- During a power outage, discard any perishable food such as meat, poultry, fish, eggs, or leftovers that have been above 40 degrees Fahrenheit for two hours or more.
Help an older adult -
Purchase a refrigerator thermometer that they can easily read to check the temperature in the fridge during a power outage. Refrigerated or frozen foods should be kept at 40 degrees Fahrenheit or below for proper food storage.
3. Plan for your transportation if you need help evacuating.
- Plan and prepare your transportation options in case you need to move to a clinic or hospital for care and assistance during the emergency.
- Communicate with neighbors who can assist you if you need to evacuate the building.
- Show others how to assemble, disassemble and operate your wheelchair.
- Purchase an extra battery for a power wheelchair or other battery-operated medical or assistive technology devices. If you can't purchase an extra battery, find out what agencies, organizations or local charitable groups can help you buy one. Keep extra batteries charged at all times.
- Keep an extra mobility device such as a cane or walker if you use one.
- Keep a portable air pump for wheelchair tires.
4. Include items that meet your individual needs, such as medicines, medical supplies, batteries and chargers, in your emergency supply kit.
- Talk to your doctor or pharmacist about how you can create an emergency supply of medicines.
- Keep a list of your prescription medicines. Include information about your diagnosis, dosage, frequency, medical supply needs and allergies.
- Store extra nonprescription drugs, like pain and fever relievers, antihistamines and antidiarrheal medicines.
- Have a cooler and chemical ice packs available to chill medicines that need to be refrigerated.
Individuals with Alzheimer’s and Related Dementia:
- Do not leave the person alone. Even those who aren’t prone to wandering away may do so in unfamiliar environments or situations.
- If evacuating, help manage the change in environment by bringing a pillow and blanket or other comforting items they can hold onto.
- When at a shelter, try to stay away from exits and choose a quiet corner.
- If there is an episode of agitation, respond to the emotions being expressed. For example, say “You’re frightened and want to go home. It’s ok. I’m right here with you.”
Individuals with Intellectual or Developmental Disabilities:
- Keep handheld electronic devices charged and loaded with videos and activities.
- Purchase spare chargers for electronic devices and keep them charged.
- Include sheets and twine or a small pop-up tent (to decrease visual stimulation in a busy room or to provide instant privacy).
- Consider a pair of noise-canceling headphones to decrease auditory stimuli.
- Have comfort snacks available.
- Several days supply of prescription medicines
- A list of all medications, dosage and any allergies
- Extra eyeglasses, contacts, hearing aids and batteries
- A backup supply of oxygen
- A list of the style and serial number of medical devices (include special instructions for operating your equipment if needed)
- Copies of insurance and Medicare cards
- Contact information for doctors, relatives or friends who should be notified if you are hurt
- Pet food, extra water, collar with ID tag, medical records and other supplies for your service or support animal
Help an older adult -
Access and research emergency preparedness information on the internet. Take them on a shopping trip to restock their emergency preparedness kit.
5. Make copies of Medicaid, Medicare, and other insurance cards.
Help an older adult -
Copy and print out important medical information to keep in their emergency kit.
6. Create a personal support network
- If you anticipate needing assistance during a disaster, make a list of family, friends and others who will be part of your plan. Talk to these people and ask them to be part of your support network.
- Share each aspect of your emergency plan with everyone in your group, including a friend or relative in another area who would not be impacted by the same emergency who can help if necessary.
- Make sure everyone knows how you plan to evacuate your home or workplace and where you will go in case of a disaster.
- Make sure that someone in your personal support network has an extra key to your home and knows where you keep your emergency supplies.
- Practice your plan with those who have agreed to be part of your personal support network.
Help an older adult -
By being a part of their personal support network.
PSPS Enhanced Support Program
Do you or a loved one rely on electricity to keep medications cold or to use life-sustaining medical equipment or mobility devices? If so, it’s important to have an emergency plan in place for a planned or unexpected power outage.
We know that no one likes to lose power, and power outages during the heat of summer and wildfire season can create a different set of challenges for residents. This is especially true for customers who rely on electricity for medications, medical equipment, and mobility devices. That’s why we’re offering enhanced support for customers who may need additional assistance during a summer outage, such as a Public Safety Power Shutoff or PSPS.
Sign up for EWEB’s PSPS Enhanced Support Program so we know who you are and can support you with:
- Direct phone call notification 24-48 hours ahead of a Public Safety Power Shutoff (PSPS).
- Coordination and information sharing with helping agencies and emergency services for critical unmet needs
Who’s eligible for this program?
- Customers who reside within EWEB’s High-Risk Fire Zone territory (or caregiver/guardian of someone who resides within the high-risk territory)
- Customers with medical equipment or a medical need for electricity (such as a fridge for insulin)
- Customers who have serious health conditions and/or limited mobility.
Here are some of the ways we work proactively to keep the lights on and the tap water flowing.
We offer financing options for customers to purchase a backup power system.
You can significantly reduce damage to your home by fixing a number of known and common weaknesses. This FEMA booklet is a good start to begin strengthening your home against earthquake damage.