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Scheduled Portal Maintenance

Important Notice:

MyAccount, our online customer portal, will be unavailable Saturday, February 15 from 2:30 p.m. until 8 a.m. Sunday, February 16, as we perform scheduled system maintenance.  

If you need to make a payment, please use our pay-by-phone system by calling 541-685-7000 and selecting option 1.  

We apologize for any inconvenience this may cause and thank you for your patience. 


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Fireworks and Power Lines Don’t Mix

June 30, 2022

colorful fireworks in the sky

Independence Day is almost here and EWEB’s top priority over the long holiday weekend is public health and safety. Remember, fireworks and power lines do not mix! Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.

To help keep you, your loved ones, and your community safe while celebrating, ask yourself these firework safety questions:

  1. Is there a power line nearby? Only use fireworks in an open space where no power lines can be seen. Make sure there is absolutely no chance firework sparks or fireworks themselves can contact power poles or power lines. Fireworks can cause power lines to catch fire. If there is an accident involving fireworks contacting a power line, immediately call 9-1-1.
  2. Is there a big green box nearby? Pad-mounted electrical equipment carries high voltages of electricity. Never touch, sit, or place objects on these green utility boxes. Do not use fireworks on or near pad-mounted electrical equipment.
  3. Is there a downed-power line? If you see a downed-power line stay far away and immediately call 9-1-1 and EWEB at 1-844-484-2300. Do not touch any part of the pole or any object that may be in contact with the pole or wires. Do not drive over a fallen power line.

Additional safety tips from the U.S. Consumer Product Safety Commission:

  • Never allow children to ignite fireworks. Never give children fireworks or sparklers. Sparklers burn at temperatures of about 2,000 degrees Fahrenheit—hot enough to melt some metals.
  • Keep a bucket of water or a garden hose handy, in case of fire.
  • Keep spectators at least 20 feet away and not downwind from where the fireworks will be set off.
  • Light fireworks one at a time, then move quickly away from the fireworks device.
  • Never try to relight or handle malfunctioning fireworks. Soak them with water and throw them away.
  • Never point or throw fireworks (including sparklers) at anyone.

Put used fireworks in a bucket of water before disposing to ensure there are no hidden embers that could ignite a fire. Eugene has seen a lot of rain this year, but vegetation fires are still possible. More rain means more vegetation (more fuel for fire). So, take extra precaution and don’t use fireworks near vegetation.

Reminder: The City of Eugene has a temporary ban on all fireworks in the south hills, south from 18th Avenue and east of Agate Street through 2022. Learn more here.

While celebrating, remember safety first. Happy Independence Day from EWEB!