Related News
Related News
-
Spring Cleaning? How about Spring Emergency Preparedness!
Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.
Find Out More -
EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
Find Out More -
State of the McKenzie Watershed
EWEB’s Drinking Water Source Protection (DWSP) team says the McKenzie River continues to be an excellent source for drinking water.
Find Out More -
Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.
Find Out More -
Preparation and Resilience: How EWEB Maintained Water Service During Recent Ice Storm
Learn about the projects and people that helped EWEB keep water flowing throughout the extreme weather event.
Find Out More -
EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.
Find Out More -
Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.
Find Out More -
EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.
Find Out More -
Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.
Find Out More -
Power restored at EWEB’s water treatment plant
Crews restored electric power at EWEB's Hayden Bridge Water Filtration Plant Monday evening, allowing operators to switch off the generators and rely again on the grid. Meanwhile, EWEB crews brace for additional outages amidst second round of ice and during the coming thaw.
Find Out More -
EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.
Find Out More -
EWEB crews making downed lines safe and restoring power across Eugene and the foothills
As EWEB works to restore electric service to customers affected by the ice storm, the customer-owned utility is following established policies and its “hierarchy of repair” to prioritize repairs that restore electric service to the greatest number of customers.
Find Out More -
Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.
Find Out More -
What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.
Find Out More -
Currin Substation: End of year update
EWEB Engineer Philip Peterson explains what's been happening in the final stretch to complete the substation rebuild.
Find Out More - Show More
EWEB Shares Performance Results in Report to Customers
March 15, 2018
As a public utility, it is important for EWEB to be open and transparent with you — our customer-owners — about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.
One of our primary goals is to improve our relationship with customers, and in 2017 we took a number of steps that demonstrate our commitment to continuous improvement.
We launched an Affordability Initiative, which included cutting administrative and overhead costs, while focusing on investments that directly relate to our organizational core values of providing safe, reliable service that aligns with what our community expect of us. We were able to deliver tangible results of these efforts with a 2018 water price decrease and no electric price change for the second year in a row. We know there is more work ahead when it comes to making EWEB more affordable for customers, and we look forward to delivering more positive results throughout the year.
Emergency preparedness and disaster recovery has been top-of-mind for many in our industry, community and the greater Pacific Northwest. In 2017, the Board of Commissioners adopted a Strategic Plan that established emergency preparedness and disaster recovery as a top priority for EWEB over the next ten years.
Throughout the year we made investments in preparing, replacing and maintaining our community's electric and water systems:
- Crews trimmed around 300 line miles of vegetation to minimize trees and branches falling on overhead electric lines
- We began work on developing multiple emergency water supply sites spread throughout the community and look forward to the first of these sites being up and running in 2018
- We continued to make investments in our water infrastructure to make sure we can reliability deliver water to your home or business
- We completed construction on a new substation located up the McKenzie River, identified high-impact electrical infrastructure upgrades for improved reliability and made progress on upgrades at the Carmen-Smith hydroelectric project
We also took the time to evaluate what went well, and what didn't, in our response to the widespread outages caused by the December 2016 ice storm. Since then we have made several improvements that will help us respond in large-scale events and this work continues into 2018.
While much of 2017 showcased areas where we looked for improvement, we continued work that aligns with our organizational core values.
- We completed a 10-year Water Source Protection Plan aimed at maintaining our community's exceptional water quality
- We continued positive trends in the area of workplace safety and continued to invest in programs that are important to our community and customers
Browse the complete 2017 Report to Customers for details on the topics mentioned above, and more. We will continue to look for opportunities to share our progress with you throughout 2018, and as your publicly-owned utility we welcome your questions and feedback.