Related News
Related News
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.
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Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.
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EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).
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Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.
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EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.
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EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.
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Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.
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Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.
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Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.
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As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.
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EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.
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Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.
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National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.
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EWEB Launches 2019 Customer Satisfaction Survey
November 15, 2019
As a public utility, it is important that EWEB check-in with customer-owners to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings and understand your needs.
EWEB has partnered with a research firm, Riley Research Associates, to conduct a survey of randomly selected residential customers via phone and online. The phone surveys launched mid-November, with the email invitations for the online survey to follow shortly.
The survey includes questions to better understand your preferences and satisfaction around topics including service quality and reliability, EWEB's responsiveness and efforts to control costs, and conservation programs, to name a few. Also included are questions to gauge your interest in a variety of potential future programs and services.
The survey will not include questions that ask you to reveal personally sensitive information, or to complete a payment. If you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.
We will share findings from the survey in early 2020.
Your input and opinions help shape EWEB's direction
EWEB launched an Affordability Initiative based on formal and informal, qualitative and quantitative feedback from customers. This included a review of data from customer satisfaction surveys in which customers reported a gap between what you think is important - affordable power and water - and how EWEB was performing in that area.
With this heightened focus on affordability, 2019 marked the fourth time in five years with no residential electric price increase and the third year in a row with no increase in residential water prices. In 2018, Commissioners reduced residential water prices by 4.5 percent.
At the same time, EWEB has continued to invest in programs that you have told us are important to you including energy and water conservation and limited income assistance programs.
Read more about the results of the 2017 Customer Satisfaction Survey.