Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Women in STEM: EWEB Engineer Laura Ohman's second degree brings a lifetime of benefits
EWEB Engineer Laura Ohman shares how getting her second degree was one of the most difficult and rewarding things she's ever accomplished.Find Out More
Planning for a Future of Reliable, Affordable, Environmentally Responsible Energy
The challenges revealed by Eugene Water & Electric Board’s integrated resource planning process mirror those facing the Northwest.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
EWEB’s heat driven call to conserve energy yields major savings
EWEB is likely to implement similar, formalized “demand response” programs in the future.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Please join your neighbors in reducing energy use today
With excessive temperatures and wildfire conditions affecting power generation across the region, EWEB is encouraging customers to safely conserve power.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet our servant leader and maker of tough decisions
Karen Kelley, Chief Operations Officer at EWEB, describes herself as a "servant leader," offering support and mentoring to four division managers at EWEB.Find Out More
Planning for a Reliable, Affordable, Green Energy Future
EWEB General Manager Frank Lawson publishes an op-ed in the Eugene Weekly about EWEB's IRP.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
EWEB establishes multipronged resiliency policy
Disaster recovery and prevention are being embedded in all operations and processes.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Water conservation tips for a drought-stricken Lane County
It's a simple equation: Hot + Dry = Drought. Here's 10 tips to play your part in a drought-resilient community.Find Out More
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EWEB 2022 State of the Utility Address
March 25, 2022
As a public utility owned by the people of Eugene, it’s important for EWEB to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights some key events, accomplishments and challenges from 2021.
"Good evening Commissioners, EWEB teammates, customer-owners and interested members of the community.
"Last year I used the term 'healthy' to describe EWEB, as we were learning to perform in the midst of a pandemic, which was having tangible impacts on our community and our organization. For 2021, I would describe EWEB as perservering, resolute, persistent and accomplished. There is only one reason I have the fortunate opportunity to use these words to describe EWEB, and that is our people, including front-line contributors, supervisors, managers, executives, board members, community partners, union, non-union, operations, administrative, management and support. It takes an entire team.
"I'll use most of the presentation portion of this agenda item to describe the results, issues, opportunities and trends. So I'll focus most of my State of the Utility comments on high-level thoughts.
"I'd like to start by thanking all the Commissioners. For all of us in the organization, it is a pleasure to work with a Board that is respectful, hardworking and cares about the services we provide and the legacy we leave. There were times that challenged you this past year, and we appreciate your support, leadershp, guidance and advice as we tackle some important issues in the years ahead.
"2021 saw some incredible results from EWEB. We delivered over 2.3 billion kilowatt hours of electricity and 9.5 billion gallons of high-quality drinking water to roughly 200,000 people in our community. We did this in a manner consistent with our values of safety, reliability, affordability, environmental stewardship and community. We did this under conditions that stressed our supply chains, put new inflationary pressures on our costs and in a treacherous workplace climate that saw 'The Great Resignation' (and in some cases migration) and a new labor market tightness, putting additional strain on EWEB's already loyal and professional workforce.
"In 2021, EWEB incredibly achieved eight of our nine organizational goals and sub-goals, with the supply chain issues associated with advanced meters being the only notable exception. Financially, we are sound, and becaue we use a 'source to tap' or 'source to switch' approach to delivery, reliability is solid and water quality is good.
"In 2021, we worked with the Board to update the strategic plan, further identifying key 3-5 year milestones and revising our values. We collaborated and aligned with the Board to develop direction and decision criteria on watershed recovery and protection, lower McKenzie hydro-projects, information system/technology investment planning, wildfire mitigation planning and multi-year cost-of-service-analysis (COSA). We published an electrification impact analysis report that will inform certain aspects of our integrated resource planning going forward.
"We also experienced some challenges in 2021, and are working to address these issues transparently and intentionally. Most of the challenges manifested from specific issues and were contained to discrete trends, milestones or issues. We recognize our opportunity and obligation to take corrective action and work towards sustainable improvement. For that reason, many remedial activities are already included in our 2022 organizational or departmental goals. As I review the specific results later in this presentation, I'll elaborate on some of these challenges further.
"I'd like to close my comments the way I began, by thanking my EWEB teammates, the Board, and our many partners throughout the community and region. I'd personally like to thank the executive team and managers, with whom I work most closely and frequently. I'd also like to thank Anne Kah and Holly Shugart, who are vital to our success. Thank you all."
You can watch the full March 1 Board meeting here.