Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
Learn some of the many ways EWEB customers support local schools and help inspire kids to explore the wonders of watershed health and clean energy resources.Find Out More
Our skilled journeymen are experts in their field, with thousands of training hours and real-world experiences.Find Out More
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.Find Out More
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
A wrap up of the May 2nd EWEB Board of Commissioners MeetingFind Out More
Seventh graders in the Bethel School District put their handmade wind turbines to the test in a wind power challenge supported by EWEB grants last week.Find Out More
EWEB employs multiple methods of safeguarding drinking water, from the source to the tap.Find Out More
The application period is now open for the Electric Mobility Community Grants. Mobility Grants of up to $25,000 will be awared to five nonprofits, schools and academic intitutions, government and other public agencies to cover costs associated with their electric mobility projects.Find Out More
EWEB's Greenpower subscribers voted to award this year's Greenpower Grant to Friends of Trees, a local nonprofit that brings trees to areas of Eugene and Springfield with low tree equity.Find Out More
Today and every day, we celebrate and honor the hard work, innovation and dedication of electrical line workers.Find Out More
The EWEB Board of Commissioners discussed prefunding Leaburg, the 2022 State of the Watershed report, and the General Manager's performance evaluation at their April 4th, 2023 meeting.Find Out More
It’s spring-- the time of year when birds are nesting in our trees. EWEB crews take special care to avoid disrupting birds when they’re trimming trees. But tree trimming is a necessary part of delivering safe and reliable power. We went out with a crew to find out how it's done.Find Out More
EWEB is excited to announce the eligible candidates for the 2023 Greenpower Grant! The winner of the Greenpower Grant will be voted on by Greenpower subscribers. Learn more about each origanization and their proposal before casting your vote.Find Out More
February 28, 2019
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night.
Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.
All hands were on deck again Thursday, with 15 line crews, five two-person teams, three triage crews and nine assessor squads working in the field, assisted by 10 tree crews. In Eugene, 11 full crews worked throughout the city to repair the electric system. Four full crews and six assessment teams worked in the McKenzie River area, where damage is most severe. The upriver work focused on repairing damaged transmission and feeder lines.
The majority of crew and restoration resources will continue to focus on the Eugene area on Friday with the hope of reducing the outage count down to a few hundred. A list of crew work locations will be updated daily and can be found and downloaded here. If a customer believes their home is in one of the posted areas, and they are still without power, they should contact our outage reporting line at 1-844-484-2300.
Eleven crews will be working in Eugene tomorrow, and we now project that most in-town residents will be back in power by late Friday. On Saturday, we will shift the bulk of resources to the McKenzie River area with the hope of restoring those customers as quickly as possible.
Customers still without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check in on them. Lane County has launched a call center for non-emergency inquiries related to winter weather. Please call (541) 682-3977 from 8 a.m. - 4 p.m. for assistance.
As the large outages are repaired, customers should know that the repair of the service line that provides power to a single home is often last on the restoration priority list and is the most time-consuming to repair. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers.
To speed up your restoration process, check to see if there is damage to your weatherhead or meter base on your home. If you find damage, contact a licensed electrician and then have the electrician provide a supervisory letter to EWEB when repairs are complete.
During large-scale outages, it's possible that a customer's incident may appear to be resolved in EWEB's outage management system when the residence is actually still without power. A triage team will be on patrol overnight to check on areas where this potential exists. Customers should leave a front porch light on for us so staff can see that their power is on.
Any customers experiencing flickering lights or partial power should contact us via the outage reporting line at 1-844-484-2300. Those experiencing "brownouts" should turn off their main breaker and also contact us.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday