EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.Find Out More
EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.Find Out More
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.Find Out More
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.Find Out More
Public Power Week Poster Contest Winners 2023
The results are in! View the winning posters from EWEB's 2023 Public Power Week Poster Contest.Find Out More
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.Find Out More
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
EWEB Prepares for the Annual Observance of "Imagine a Day Without Water"
Water infrastructure is essential, invaluable, and in need of continuous investment. Read how EWEB's Staff and Board of Commissioners are working to safeguard Eugene's water future.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
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Changes Coming to Your Utility Services Bill
June 28, 2021
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.
A fresh look
We've updated our bill layout to be more user-friendly. Page one shows your billing summary and an at-a-glance breakdown of charges by service. Monthly usage graphs have been moved to the back of the bill where they are larger and in color. And speaking of color, the overall design uses color and icons to help you quickly identify details by service.
City of Eugene stormwater and wastewater fee changes
The City of Eugene increased stormwater fees three percent and wastewater fees four percent effective July 1, 2021.
Charges related to stormwater and wastewater appear in the water portion of customer bills but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.
Watershed Restoration Fee
Earlier this year, EWEB Commissioners approved a new program that will pay for wildfire restoration projects in the McKenzie watershed through a temporary flat fee assessed to customer water bills.
The community-funded watershed recovery and restoration initiative will supplement EWEB's McKenzie River Source Protection Program to safeguard drinking water for Eugene residents.
Working with McKenzie River Trust, McKenzie Watershed Council, and other Pure Water Partners, we are addressing immediate risks such as erosion from high burn areas and redevelopment along the river, as well as longer-term resiliency investments to restore floodplain areas that are critical to water quality and habitat.
The Watershed Recovery Fee is effective July 2021 and will be in place for 60 months (5 years), at which time it will automatically sunset. For most residential and business customers, the fee will be a flat $3 per month (based on a 1-inch or smaller water meter). Some customers, such as large businesses and those with extensive irrigation needs, will pay more ($4.50 to $30 per month) based on meter size.
Looking to the future
As a customer-owned utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Our job is providing safe, reliable water and electricity and our prices are based on the costs to serve our customers.
If 2020 showed us anything, it is the importance of resiliency-the ability to adapt and recover from adversity. Fortunately, EWEB entered the COVID-19 crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt.
Although your utility is healthy, some heavy lifting is still to come. Infrastructure that ensures safe, clean, reliable power and water to Eugene homes and businesses requires ongoing investment. After years of no rate increases, including absorbing increases from our largest energy supplier, the Bonneville Power Administration, EWEB will likely need to raise rates in 2022. Your elected Board of Commissioners will review and approve next year's budget and customer rates in the fall through winter of 2021.
We know that our customers value affordability and expect that from us. As we look toward potential price changes, we will continue to be good stewards of your money, and make prudent investments necessary for continued delivery of safe and reliable drinking water and electricity.