Related News
Related News
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2025 rate update: Less than Initially Forecasted
While the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.
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EWEB Launches 2024 Residential Customer Survey
EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024.
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Smart meters make UO move-in easier
Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.
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EWEB to Mitigate 2025 Rate Increases to Reduce Customer Impacts
Amid a turbulent energy landscape and rising costs, EWEB has reduced projected rate increases for electricity and water in 2025.
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EWEB Partners with the City and YMCA to Celebrate New Amazon Park Emergency Water Station Site
Hundreds of attendees practiced filling up water containers at Saturday's demonstration event.
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EWEB invests in preparedness for severe weather and natural disasters
Just as you take steps to safeguard your home and family, EWEB is investing in equipment and processes to ensure our community’s electric and water systems remain reliable in the face of adversity.
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EWEB customers achieve remarkable results in environmental stewardship through EWEB's Lead Green programs
Subscribers of EWEB's Lead Green programs helped reduce carbon emissions in 2023 by 730 metric tons of CO2e.
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EWEB explores rate increases to cover rising costs and to modernize infrastructure
Amid rising inflation and other challenges, rate increases are necessary to maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.
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EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.
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EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley
EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.
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Tips to stay cool while saving money this summer
June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.
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EWEB offering additional energy efficiency supplement to qualified customers
Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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Changes Coming to Your Utility Services Bill
June 28, 2021
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.
A fresh look
We've updated our bill layout to be more user-friendly. Page one shows your billing summary and an at-a-glance breakdown of charges by service. Monthly usage graphs have been moved to the back of the bill where they are larger and in color. And speaking of color, the overall design uses color and icons to help you quickly identify details by service.
Learn more about the updated billing statement and our new online customer portal.
City of Eugene stormwater and wastewater fee changes
The City of Eugene increased stormwater fees three percent and wastewater fees four percent effective July 1, 2021.
Charges related to stormwater and wastewater appear in the water portion of customer bills but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.
If you have questions about these fees, visit the City of Eugene stormwater and wastewater websites or call the City of Eugene at 541-682-4900.
Watershed Restoration Fee
Earlier this year, EWEB Commissioners approved a new program that will pay for wildfire restoration projects in the McKenzie watershed through a temporary flat fee assessed to customer water bills.
The community-funded watershed recovery and restoration initiative will supplement EWEB's McKenzie River Source Protection Program to safeguard drinking water for Eugene residents.
Working with McKenzie River Trust, McKenzie Watershed Council, and other Pure Water Partners, we are addressing immediate risks such as erosion from high burn areas and redevelopment along the river, as well as longer-term resiliency investments to restore floodplain areas that are critical to water quality and habitat.
The Watershed Recovery Fee is effective July 2021 and will be in place for 60 months (5 years), at which time it will automatically sunset. For most residential and business customers, the fee will be a flat $3 per month (based on a 1-inch or smaller water meter). Some customers, such as large businesses and those with extensive irrigation needs, will pay more ($4.50 to $30 per month) based on meter size.
Learn more about wildfire in the McKenzie Watershed.
Looking to the future
As a customer-owned utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Our job is providing safe, reliable water and electricity and our prices are based on the costs to serve our customers.
If 2020 showed us anything, it is the importance of resiliency-the ability to adapt and recover from adversity. Fortunately, EWEB entered the COVID-19 crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt.
Although your utility is healthy, some heavy lifting is still to come. Infrastructure that ensures safe, clean, reliable power and water to Eugene homes and businesses requires ongoing investment. After years of no rate increases, including absorbing increases from our largest energy supplier, the Bonneville Power Administration, EWEB will likely need to raise rates in 2022. Your elected Board of Commissioners will review and approve next year's budget and customer rates in the fall through winter of 2021.
We know that our customers value affordability and expect that from us. As we look toward potential price changes, we will continue to be good stewards of your money, and make prudent investments necessary for continued delivery of safe and reliable drinking water and electricity.