We are currently experiencing technical difficulties with our outage reporting system.

Our team is actively working to fix the issue. If you are experiencing a power outage, please check our Outage Map to see if it has already been reported. To report a power outage that does not appear on the map, please call 541-685-7000, select option 2 and follow the prompts.


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Bill and Account FAQs

  • Q: If I make a payment today, how long does it take to post to my account?
    A: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.

    A: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.


  • Q: My payment is a little late? Will I be charged a fee?
    A: There is always a 13-day grace period before a late fee is charged.

    A: There is always a 13-day grace period before a late fee is charged.


  • Q: How do I edit the payment amount in the automated pay-by-phone system?
    A: The automated system will tell you the balance, past due balance, and the due date. Press option 1 to pay the full balance. Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here). Press option 3 to pay a different amount. You can then choose to pay just...

    A: The automated system will tell you the balance, past due balance, and the due date.

    Press option 1 to pay the full balance.

    Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here).

    Press option 3 to pay a different amount. You can then choose to pay just one of the past due bills if you have not yet received a collection call.


  • Q: How can I see if I’m enrolled in autopay?
    A: Log-in to the customer portal. Look for the Customer Enrollment box on the right of your account summary page. Next to autopay, look for a green button that says Enrolled. If instead of a green button, you see a blue button that says Enroll, you are not yet enrolled in autopay. Click the button and follow the prompts to...

    A: Log-in to the customer portal.

    Look for the Customer Enrollment box on the right of your account summary page.

    Next to autopay, look for a green button that says Enrolled.

    If instead of a green button, you see a blue button that says Enroll, you are not yet enrolled in autopay. Click the button and follow the prompts to enroll.

    If you have received a notice that your bill is past due and you thought you were already enrolled in autopay, log-in into your online account and check the status. 


  • Q: I'm on Budget Billing. How does it work?
    A: Budget Billing is very similar to an average bill plan. You will pay the average amount each month, and there is a true-up period after 12 months to make sure all actual charges are covered. After one year, your Budget Billing amount is recalculated if it was previously set too high or too low.  Learn more .

    A: Budget Billing is very similar to an average bill plan. You will pay the average amount each month, and there is a true-up period after 12 months to make sure all actual charges are covered. After one year, your Budget Billing amount is recalculated if it was previously set too high or too low. Learn more.