
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreHundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreEWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.
Find Out MoreLaura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.
Find Out MoreEWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.
Find Out MoreEWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.
Find Out MoreThis unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.
Find Out MoreWe are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.
Find Out MoreDecember 23, 2021
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
While we trim more than 300 “line miles” of vegetation around power lines each year, the heavy, wet snow that tends to fall in the southern Willamette Valley can damage distressed trees and branches along with electrical equipment such as cross-arms, power poles and transformers.
As the first winter storm of the season approaches, now is a good time to make sure you and your family are prepared for power outages, damage caused by falling trees, and hazardous driving conditions.
Our repair crews remain on standby and will respond through the holidays if the approaching storm leads to electric outages.
“We have an aggressive vegetation management program in addition to the ongoing maintenance and resiliency upgrades on our electric system,” said Electric Operations Manager Tyler Nice. “If we have a heavy winter storm that causes trees fall on our lines and damages equipment, our crews are ready to respond day or night.”
With the possibility of snowstorm-related power outages in the coming days, customers should stock up on the following provisions before the bad weather arrives:
The Oregon Office of Emergency Management encourages residents to have a two-week supply of necessities in the event of a prolonged storm or other disaster.
If a power outage occurs, first check to see if others around your residence appear to have lost power as well. If you suspect your home or business is the only outage, check your circuit panel for tripped breakers. If the breakers are intact, report your outage by calling our toll-free outage reporting line at 1-844-484-2300, or text “out” to TXEWEB (893932).
We have installed smart meters to more than half of our customers. The meters will automatically report an outage. If you are unsure whether you have a smart meter, you should go ahead and report your outage by phone or text as described above.
Customers can also check the status of a restoration efforts by going to our power outage map. The map refreshes every 10 minutes, so be patient.
Safety is our first priority in any outage. If the snowstorm causes outages, residents should stay indoors to avoid downed powerlines and falling trees and branches. Please remember that trees, branches, water/puddles, snow and fences can all conduct electricity.
There’s no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. Call our outage hotline at 1-844-484-2300. If the downed line is across a street or sidewalk, call 911.
Visit eweb.org for the most up to date information, or follow us on Facebook, Instagram or Twitter (@ewebutility) for updates.
As with any storm that causes widespread power outages over multiple days, we have mutual aid agreements with local and regional utilities to provide additional help should the damage be substantial. We have frequently responded to calls for mutual aid in past years, and other utilities have been generous in sending crews to help us when requested.
However, forecasts indicate the approaching storm could impact a wide swath of the Pacific Northwest. Should that scenario occur, utilities first restore their own customers before coming to the aid of others.
Related News Links:
Prepare for Winter Storm Season
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday