Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
Just as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
Ideas for supplying and cooking during an emergency outageFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
While we trim more than 300 “line miles” of vegetation around power lines each year, the heavy, wet snow that tends to fall in the southern Willamette Valley can damage distressed trees and branches along with electrical equipment such as cross-arms, power poles and transformers.
As the first winter storm of the season approaches, now is a good time to make sure you and your family are prepared for power outages, damage caused by falling trees, and hazardous driving conditions.
Our repair crews remain on standby and will respond through the holidays if the approaching storm leads to electric outages.
“We have an aggressive vegetation management program in addition to the ongoing maintenance and resiliency upgrades on our electric system,” said Electric Operations Manager Tyler Nice. “If we have a heavy winter storm that causes trees fall on our lines and damages equipment, our crews are ready to respond day or night.”
With the possibility of snowstorm-related power outages in the coming days, customers should stock up on the following provisions before the bad weather arrives:
The Oregon Office of Emergency Management encourages residents to have a two-week supply of necessities in the event of a prolonged storm or other disaster.
If a power outage occurs, first check to see if others around your residence appear to have lost power as well. If you suspect your home or business is the only outage, check your circuit panel for tripped breakers. If the breakers are intact, report your outage by calling our toll-free outage reporting line at 1-844-484-2300, or text “out” to TXEWEB (893932).
We have installed smart meters to more than half of our customers. The meters will automatically report an outage. If you are unsure whether you have a smart meter, you should go ahead and report your outage by phone or text as described above.
Customers can also check the status of a restoration efforts by going to our power outage map. The map refreshes every 10 minutes, so be patient.
Safety is our first priority in any outage. If the snowstorm causes outages, residents should stay indoors to avoid downed powerlines and falling trees and branches. Please remember that trees, branches, water/puddles, snow and fences can all conduct electricity.
There’s no way to know if a downed line is energized, so play it safe and keep your distance. If you see a downed power line, assume it is live and stay away. Call our outage hotline at 1-844-484-2300. If the downed line is across a street or sidewalk, call 911.
Visit eweb.org for the most up to date information, or follow us on Facebook, Instagram or Twitter (@ewebutility) for updates.
As with any storm that causes widespread power outages over multiple days, we have mutual aid agreements with local and regional utilities to provide additional help should the damage be substantial. We have frequently responded to calls for mutual aid in past years, and other utilities have been generous in sending crews to help us when requested.
However, forecasts indicate the approaching storm could impact a wide swath of the Pacific Northwest. Should that scenario occur, utilities first restore their own customers before coming to the aid of others.
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4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.