Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
The Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.Find Out More
June 16, 2020
As the situation around COVID-19 continues to evolve, we want to share details about how EWEB is responding and how we're ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.
Our long-term approach to the pandemic includes four parts, which we refer to as the 4Rs: Respond, Reintegrate, Recover, and Replenish.
Our first order of business was helping to contain the spread of the virus, ensuring we could continue critical services, and implementing short-term crisis programs for customers.
In mid-March, EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services. We temporarily extended a $260 bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
For the safety of our staff and customers, we closed EWEB offices and lobby to the public and adopted practices such as teleworking and scheduling employees to work staggered shifts.
EWEB has remained open throughout the pandemic but under modified conditions. In mid-May, we began a gradual and responsible return to our facilities. Similar to the State of Oregon's approach, EWEB's workforce will reintegrate in three phases that may take months. The first phase focused on returning electric and water field crews to full strength. Over time, we will reintegrate office staff who have been telecommuting, and the final phase will be a mix of a facility-based and remote-based workforce.
Economic recovery will be a slow process and a community-wide effort. EWEB is approaching this phase with three primary goals:
As an essential service provider, we must maintain the strong financial foundation needed to provide clean, safe and reliable power and water—the backbone that supports all other areas of the economy, healthcare, and public safety—while continuing to assist vulnerable customers who are struggling to pay their bills.
During the recovery process, assistance will shift from disconnection suspensions and late fee waivers to measures that help customers bring their accounts up-to-date over time.
Pandemic-related economic consequences will likely be severe, and we will need to assess and adjust over the long-term to replenish economic shortfalls and continue to serve our customer-owners.
Fortunately, EWEB entered this crisis in a financially resilient position, after several years of efforts to become more efficient, lower operating costs, and reduce debt. Residential electric prices have held steady for five out of the last six years, and water prices have not gone up since 2016.
This will make it easier to rebuild the utility's financial resiliency, but depending on the severity and duration of this crisis, replenishment could take months or years.
Looking ahead, every decision we make will continue to reflect our core values as your community-owned utility:
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday