Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
The Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
January 06, 2020
Ask staff who work in EWEB's contact center about their best day at work, and you'll lose count of how many times the stories involve Zulema.
Growing up on a nursery in Southern California, Zulema's father taught her the value of energy and water conservation early on.
"We lived on the nursery, and didn't have to pay for the utilities. But, that didn't stop him from reminding us that electricity doesn't grow on trees," laughs Zulema.
At 18, Zulema packed up and headed to Seattle, eventually backtracking a little south settling in Eugene. Wanting to help others, she found herself in a variety of customer service positions and remembers reading a Craigslist ad for a position in EWEB's call center.
"Really, the ad didn't make it sound like a very fun job. Data entry and difficult customer interactions. For some reason I applied anyway. And it turned out, I would find my niche and meet my people here," says Zulema.
That niche and those people were involved with EWEB's limited income programs. Combined with her incredible capacity for empathy and engrained awareness of energy and water conservation, Zulema is a perfect fit for the Customer Service Specialist position she now holds, administering EWEB's Customer Care program.
"It's like the Cinderella's shoe of EWEB," says Zulema. "It's the most fulfilling job I have ever had. I have lived a pretty privileged life. I've never experienced food or home insecurity. Working to help people, who just keep getting hit by life circumstances through no fault of their own..."
With that Zulema trails off as her eyes fill with tears. "I can cry just thinking about it. I am such a sap!" she exclaims.
Zulema's work for the community extends beyond her work with EWEB, not that she will tell you about all of the good she does, which includes routinely volunteering with Egan Warming Center. Spend time with her, and you'll realize it's because she doesn't even recognize it as above-and-beyond, but just what we should do as members of a community-look after those less fortunate or who have fallen on hard times.
If the heart of an organization can take the form of an employee, EWEB's walking, talking heart just might look like Zulema. When asked what is next for her, Zulema reassures we are not losing this piece of our heart any time soon, "I'm devoted to EWEB and this work. I'm going back to school so I can gain additional skills that will help me champion this work further. "
Thank you Zulema for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday