
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreEWEB, City of Eugene project reduces City Facilities carbon footprint by 16%
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreAs part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreUnlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreAsk staff who work in EWEB's contact center about their best day at work, and you'll lose count of how many times the stories involve Zulema.
Growing up on a nursery in Southern California, Zulema's father taught her the value of energy and water conservation early on.
"We lived on the nursery, and didn't have to pay for the utilities. But, that didn't stop him from reminding us that electricity doesn't grow on trees," laughs Zulema.
At 18, Zulema packed up and headed to Seattle, eventually backtracking a little south settling in Eugene. Wanting to help others, she found herself in a variety of customer service positions and remembers reading a Craigslist ad for a position in EWEB's call center.
"Really, the ad didn't make it sound like a very fun job. Data entry and difficult customer interactions. For some reason I applied anyway. And it turned out, I would find my niche and meet my people here," says Zulema.
That niche and those people were involved with EWEB's limited income programs. Combined with her incredible capacity for empathy and engrained awareness of energy and water conservation, Zulema is a perfect fit for the Customer Service Specialist position she now holds, administering EWEB's Customer Care program.
"It's like the Cinderella's shoe of EWEB," says Zulema. "It's the most fulfilling job I have ever had. I have lived a pretty privileged life. I've never experienced food or home insecurity. Working to help people, who just keep getting hit by life circumstances through no fault of their own..."
With that Zulema trails off as her eyes fill with tears. "I can cry just thinking about it. I am such a sap!" she exclaims.
Zulema's work for the community extends beyond her work with EWEB, not that she will tell you about all of the good she does, which includes routinely volunteering with Egan Warming Center. Spend time with her, and you'll realize it's because she doesn't even recognize it as above-and-beyond, but just what we should do as members of a community-look after those less fortunate or who have fallen on hard times.
If the heart of an organization can take the form of an employee, EWEB's walking, talking heart just might look like Zulema. When asked what is next for her, Zulema reassures we are not losing this piece of our heart any time soon, "I'm devoted to EWEB and this work. I'm going back to school so I can gain additional skills that will help me champion this work further. "
*Phew.*
Thank you Zulema for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.