A part of the EWEB admin team, James has a knack for knowing stuff just when it needs knowing, and for being there just when you need him.
He started his time with EWEB after returning from Kentucky where he had been working at a crane manufacturing company. His first position with the utility was as a customer service analyst in the call center, followed by a few years in credit and collections and most recently an administrative assistant with the Customer Solutions department.
"It's rewarding to do what we do, providing critical services to the community," says James. "I work behind the scenes doing stuff most customers will never see, but it feels good to know I play a small part in all of it."
In his role, James supports a number of staff including the utility's communications team. During emergency events, James' "behind-the-scenes" support is crucial. He helps respond to customer inquiries on social media, tracking down information and updates and doing what he does best—contributing to the success of a team.
Whether it's day-to-day operations or an above-and-beyond situation, we are glad James has our back, behind the scenes or otherwise.
Thank you James, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
