Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
"Six years, one month and nine days," replies James when asked how long he has been working at EWEB. "I just happen to remember my hire date."
Of course he does. A part of the EWEB admin team, James has a knack for knowing stuff just when it needs knowing, and for being there just when you need him.
He started his time with EWEB after returning from Kentucky where he had been working at a crane manufacturing company. His first position with the utility was as a customer service analyst in the call center, followed by a few years in credit and collections and most recently an administrative assistant with the Customer Solutions department.
"It's rewarding to do what we do, providing critical services to the community," says James. "I work behind the scenes doing stuff most customers will never see, but it feels good to know I play a small part in all of it."
In his role, James supports a number of staff including the utility's communications team. During the March 2019 snowstorm James' "behind-the-scenes" support was crucial.
During widespread outages, EWEB initiates an emergency response protocol, part of which is a public information office (PIO) to keep customers informed of the situation. With one communications staff member out of state on vacation and another snowed-in at her rural home, the staffing for the PIO was stretched thin.
James stepped in responding to customer inquiries on social media, tracking down information and updates and doing what he does best-contributing to the success of a team.
Days into the outage response, with staff growing weary from working long hours and the stress of the situation visible on faces, James was wearing a smile and lightening the mood of any room he entered.
Whether it's day-to-day operations or an above-and-beyond situation, we are glad James has our back, behind the scenes or otherwise.
Thank you James, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.