In mid-March EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services.
As the utility and our entire community begin a gradual and responsible recovery process, we are closely monitoring the disconnection moratorium and impacts to customers.
For those who can, thank you for paying your bill on time.
If you have missed utility bill payments and are carrying a past-due balance, you may be concerned about accruing a large bill that may be even harder to pay-off later. Here are some tips for managing your account, avoiding future penalties, and protecting yourself from criminals who might leverage the COVID-19 pandemic to scam utility customers during this crisis.
Even if you can't pay your bill in full at this time, it is smart to make at least partial payments as you are able. This will help keep your accrued balance down and reduce your risk of future disconnection once the moratorium is over.
A key element to managing your electricity usage is to be able to track it over time. By reviewing your billing statement, you see whether you are using more or less energy compared to the year before. Your bill also shows the amount due and any past due balance. Even if you are enrolled in Budget Billing, it's crucial to review your bill to avoid surprise balances during the annual "true-up."
If you are struggling to pay your bill, you may qualify for assistance. EWEB offers a $260 bill credit annually to income-eligible customers. In response to the economic disruptions caused by the coronavirus crisis, EWEB has temporarily extended the $260 bill assistance credit to customers who have lost their job due to coronavirus.
We recognize that the COVID-19 outbreak means that a lot of our customers are spending more time at home now, which could lead to higher utility bills. Managing your usage during this time can help lower your bills:
Scammers know full well that people are struggling and to them, it's the perfect time to strike. Be suspicious of any emails and/or phone calls that claim to be urgent and require immediate action to prevent shut-off of any of your utility services. Read more about common scams and how to protect yourself.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
