
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.
Find Out MoreThe Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreHundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreMay 30, 2017
The Federal Emergency Management Agency awarded $3.5 million to EWEB in late May to help offset the financial costs of the devastating ice storm that struck Eugene on Dec. 15, 2016.
The ice storm was among the most severe faced by EWEB and our customers over the 106-year history of the utility. The trees and wires brought down by the ice, along with damage to poles, transformers and other infrastructure, affected approximately 22,000 customers.
We spent approximately $4.7 million restoring service to customers and making repairs to our electric transmission and distribution system from Dec. 15 through Dec. 24. The FEMA grant of $3.5 million covers about 75 percent of our costs.
We maintain a $2 million operating reserve to cover unanticipated costs. We covered the destruction caused by the December ice storm with working cash that had accumulated throughout the year.
The $3.5 million from FEMA will go back into the working cash fund. We will absorb the $1.2 million not covered by the FEMA grant without raising electricity prices - customers have not, and will not, incur any additional costs resulting from the storm and the recovery efforts.
We did not increase residential electricity prices in 2017. In addition to the $1.5 million EWEB budgets for low-income assistance each year, we added another $100,000 following the ice storm to help customers cover bills due to the prolonged cold snap.
"The December ice storm was devastating for EWEB and our customers in many ways. From a financial perspective, this was the largest restoration effort in EWEB's 106-year history," said Susan Fahey, EWEB's chief financial officer. "The FEMA grant will help our customer-owners, who already endured extensive and prolonged power outages, avoid further financial impacts."
There were more than 1,600 tree incidents affecting EWEB infrastructure during the ice storm and its aftermath. City-wide, there were more than 3,200 trees removed or pruned due to storm damage. The ice also caused significant damage to streets and private property, including homes and vehicles As the ice storm hit, our emergency managers began calling in outside electric repair crews to help with restoration.
In addition to the five EWEB crews, 24 crews from other utilities and private contractors helped restore service. EWEB and the outside crews repaired 135 linear miles of wire, 185 poles or cross arms and replaced 44 transformers.
Learn more about what to do if your power goes out.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday