
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreAt Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.
Find Out MoreOn a chilly November day, third graders from Adams Elementary School in Eugene learned about the lifecycle of native salmon on a field trip to Lake Creek near Triangle Lake. The field trips take place all month as part of a program funded by EWEB grants. EWEB dedicates a portion of customer rates to inspiring kids to explore the wonders of science and learn about watershed health, water quality, and emergency preparedness.
Find Out MoreEWEB works with watershed researchers, forest management agencies and local non-profits to identify threats to our water supply and public health, prioritize watershed restoration activities and help with long-term community recovery.
Find Out MoreEWEB conducted a multi-agency spill drill on the Willamette River this week. The practice session was to help refresh and hone skills that will be essential to respond to an actual disaster involving an oil spill in the Willamette.
Find Out MoreEWEB’s Source Water Champions work year-round to protect our drinking water. They take water quality samples throughout the watershed, help our neighbors be better stewards, and coordinate multi-agency teams for restoration work and hazard mitigation.
Find Out MoreLocal middle school students from around the area learned about the entire life cycle of salmon along the McKenzie River at Salmon Watch 2022, which was held at the EWEB spawning channel. The field trip took place during peak salmon spawning season, when fish that are at least two feet long are reaching the end of their journey from the ocean to their natal streams.
Find Out MoreLaura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.
Find Out MoreEWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.
Find Out MoreJanuary 20, 2022
Eugene’s drinking water received an "Outstanding” performance rating from the Oregon Health Authority. To qualify for this rating, OHA conducted a comprehensive on-site review of EWEB’s drinking water source, treatment and storage facilities, distribution system, operation and maintenance procedures, and monitoring program to evaluate our system's capability of providing safe water to the people of Eugene.
To be recognized as an Outstanding Performer, a water system must not have any contamination violations in the last five years and no more than one monitoring or reporting violation in the past three years. EWEB had none. A water system also must have no significant deficiencies or rule violations during the current water system survey and no waterborne disease outbreak to the water system in the last five years.
Most public water systems are reviewed by the OHA every three years, but EWEB’s next review won’t occur until 2026 thanks to our high performance. But don’t worry—we'll continue our “outstanding” work to deliver drinking water that exceeds all federal and state standards.
“We’re proud of our drinking water here in Eugene,” said acting water operations manager Ray Leipold. “This designation is not easy to obtain, and it represents the high value that EWEB staff and our customers-owners place on safe, clean water.”
EWEB is responsible for ensuring that our entire community has access to the clean and reliable drinking water that is essential for public health and safety, fire protection and economic vitality. These needs are more crucial than ever, as we continue to experience challenges stemming from climate change and aging infrastructure.
With an average monthly water bill of $38 for a single-family residence, EWEB customers pay some of the lowest water rates in the northwest. For every dollar of your EWEB bill, about 12 cents goes to water treatment, delivery and infrastructure investments.
The safe, reliable drinking water we all rely on is not possible without the infrastructure that delivers it, including our source, the McKenzie River watershed.
EWEB has invested more than $35 million upgrading and expanding our Hayden Bridge Water Filtration Plant over the past decade. We are replacing water mains, improving pump stations, and planning for a new, seismically resilient filtration plant on the Willamette River, which will provide redundancy in case a disruption like an earthquake or toxic spill impacts the McKenzie River or Hayden Bridge Filtration Plant.
In July of 2021, we also began collecting a Watershed Recovery Fee of $3 per customer (with a 1” or smaller water meter) to augment the state and federal funding we’ve secured to restore the McKenzie River after the Holiday Farm Fire.
In the next decade, we will construct new water storage facilities near 40th Ave. and replace the water storage systems at our College Hill and Hawkins Hill sites. The projects will be built to seismic and contemporary operating standards, providing more 45 million gallons of resilient, safe water storage.
Each year, EWEB presents a Consumer Confidence Report, also known as our Drinking Water Quality Report. This document combines required annual notices about contaminants with important facts about the source and quality of your drinking water. We will release the 2021 report in May 2022. In the 2020 report, you'll find information about:
Read the 2020 Drinking Water Quality report online or request a printed copy by contacting us at 541-685-7861 or water.quality@eweb.org.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday