We are currently experiencing technical difficulties with our outage reporting system.
Our team is actively working to fix the issue. If you are experiencing a power outage, please check our Outage Map to see if it has already been reported. To report a power outage that does not appear on the map, please call 541-685-7000, select option 2 and follow the prompts.
EWEB works with watershed researchers, forest management agencies and local non-profits to identify threats to our water supply and public health, prioritize watershed restoration activities and help with long-term community recovery.Find Out More
EWEB conducted a multi-agency spill drill on the Willamette River this week. The practice session was to help refresh and hone skills that will be essential to respond to an actual disaster involving an oil spill in the Willamette.Find Out More
EWEB’s Source Water Champions work year-round to protect our drinking water. They take water quality samples throughout the watershed, help our neighbors be better stewards, and coordinate multi-agency teams for restoration work and hazard mitigation.Find Out More
Local middle school students from around the area learned about the entire life cycle of salmon along the McKenzie River at Salmon Watch 2022, which was held at the EWEB spawning channel. The field trip took place during peak salmon spawning season, when fish that are at least two feet long are reaching the end of their journey from the ocean to their natal streams.Find Out More
Laura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.Find Out More
EWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.Find Out More
This very pure form of coal called anthracite coal is actually used as part of the water filtration process.Find Out More
EWEB's new map displays water quality sampling results and can advise McKenzie River recreationalists where to avoid areas with toxic algaeFind Out More
How has EWEB prepared to deliver power and water to all these athletes and spectators from around the world?Find Out More
In 2022, residential rates increased for the first time in five years. Looking ahead, a variety of long-term critical projects coupled with short-term supply chain and inflationary pressures and a dynamic power supply market are likely to impact the prices customers pay for water and power.Find Out More
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
The tour focused on the coordinated response to the Holiday Farm Fire, emphasizing the effectiveness of large-scale floodplain enhancement projects for mitigating the impacts of sedimentation and increasing water temperatures.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Details on the quality of EWEB’s drinking water can be found in the 2021 Consumer Confidence Report issued today.
“We’ve never been out of compliance for drinking water standards. This pattern of excellence repeats year after year after year, and we couldn’t be prouder of the fact that we get to serve this ultra-clean water to our customer-owners,” said Susan Fricke, EWEB’s water resources and quality assurance supervisor. “We’ve got great water here and we’re going to keep it that way.”
Some of the credit goes both to long-term planning efforts aimed at protecting Eugene’s water at the source, and to water treatment plant operators who diligently monitor levels of turbidity, organic compounds, mineral byproducts and other potential contaminants in the water as it comes into the Hayden Bridge Water Treatment Plant, adjusting various treatment strategies to remove contaminants.
“We have staff members working in the plant 24 hours a day, 365 days a year who are making adjustments and fine-tuning the water treatment so that the water that we deliver to customers is purified in the most cost-effective and efficient way,” Fricke said.
Additional credit goes to the distribution operators who take treated drinking water and move it through 800 miles of pipe, and to water quality specialists who take 85,000 samples each year to guarantee Eugene’s drinking water is safe and sanitary all the way to each home and business.
EWEB’s restoration work in the Holiday Farm Fire burn area has been crucial to protecting water quality in the McKenzie River watershed. Work through Pure Water Partners has included replanting trees and other native vegetation, removing invasive species, erosion control, mulching and fuels reduction. EWEB is also working with partners on large-scale restoration projects that help trap sediment, slow down water, restore watershed function and enhance habitat for fish and wildlife species.
Last year, EWEB’s Board of Commissioners approved a new program to pay for wildfire restoration projects through a flat fee temporarily assessed on all water customers. The monthly fee took effect in mid-2021 and will last for 5 years, paying for restoration work in the watershed that keeps EWEB water clean.
“Source water protection is a big part of how we make sure the water is clean. We keep an eye on trends throughout the watershed so we can address changes early on,” Fricke said. “We’re extremely grateful to our customer-owners for allocating funding every month to protect our watershed.”
A few additional water projects are on the horizon for EWEB. A second water treatment plant is planned for the Willamette River and would give EWEB a crucial second source of water. Currently, among the 20 largest cities in the Northwest, EWEB is the only one with just one source of drinking water, the McKenzie River. A backup supply is crucial for resilience in case a natural or human-caused disaster knocks EWEB’s treatment system offline.
EWEB is also bolstering resilience to disasters by upgrading and diversifying our water storage tanks, and by making plans for two additional emergency water distribution sites, bringing the total to seven.
In many regions of the country, lead contamination is a primary concern for water distribution systems. EWEB is fortunate, however, to not have any known lead service lines. EWEB meets all lead standards, but customers should still be aware that old pipes and faucet fixtures in their homes can leach lead into their household’s water.
“We’re really lucky here in Eugene that we don’t have to deal with a large system of lead pipes and the problems that could cause,” Fricke said. “Customers should still know that they could be introducing lead to their own water, possibly through lead solder on copper pipes made before 1986 and brass fixtures and faucets made before 2014.”
Customers can take a few proactive steps in their homes to make sure they’re not introducing lead to their water, including:
Additional tips and information can be found on the EPA’s website. Customers concerned about lead in their water may wish to have your water tested. Learn more about how to have your tap water tested for lead.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.