Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
Hundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
EWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.Find Out More
Laura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.Find Out More
EWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.Find Out More
EWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.Find Out More
This unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.Find Out More
We are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.Find Out More
December 07, 2018
In our ongoing efforts to make more information available to customers, we want to share a new tool: the power outage map.
The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB's service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.
As the repair crews gather and report details from the field, a pop-up window associated with the outage location will be populated with additional information as it becomes available, including how many customers are affected, the estimated restoration time and the general cause.
While we have been nationally recognized for the high level of reliability of our electric system, the outage map provides the basic self-service information customers want when outages do occur. The map automatically refreshes every 10 minutes and information will updated as restoration progresses, so please check the map occasionally for the latest updates.
The map includes a "zoom" feature that allows users to dive deep into specific neighborhoods and/or their own streets. However, in order to preserve customer privacy, the map will not identify specific addresses, and instead will show the general location of the outage.
We recommend bookmarking the outage map on your mobile device so it can be pulled up quickly during a service interruption.
If your lights go out, the first thing to check is your circuit breaker box for tripped circuits or blown fuses. If there are no tripped breakers, do not assume that EWEB knows about the outage, and please contact us. There are two convenient methods to report an outage:
In order for your outage to be recorded and put on a restoration plan, you must report the outage using one of the methods above.
For faster outage reporting, restoration and status updates, make sure your current cell phone is tied to your EWEB account. This helps avoid extra steps during an outage. To update your account, Call Customer Service at 541-685-7000, or email firstname.lastname@example.org.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday