Skip to Content

Related News

  • Related News

  • EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks

    Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.

    Find Out More
  • EWEB invests in satellite-based forestry analytics for vegetation management

    EWEB maintains over 1,300 miles of overhead transmission and distribution lines. To aid crews in identifying hazardous vegetation growth in a sometimes heavily forested service territory, EWEB is utilizing a new satellite-based forestry analytics software called Overstory.

    Find Out More
  • The Big Freeze 2024: After Action Report

    Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!"  The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required. 

    Find Out More
  • Spring Cleaning? How about Spring Emergency Preparedness!

    Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.

    Find Out More
  • Nine days without power: My ice storm story as an EWEB customer and employee

    While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.

    Find Out More
  • Show More
Check out our power outage map

December 07, 2018

Screenshot of power outage map

In our ongoing efforts to make more information available to customers, we want to share a new tool: the power outage map.

The map, accessible at, provides the general location of a power outage within EWEB's service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.

As the repair crews gather and report details from the field, a pop-up window associated with the outage location will be populated with additional information as it becomes available, including how many customers are affected, the estimated restoration time and the general cause.

While we have been nationally recognized for the high level of reliability of our electric system, the outage map provides the basic self-service information customers want when outages do occur. The map automatically refreshes every 10 minutes and information will updated as restoration progresses, so please check the map occasionally for the latest updates.

The map includes a "zoom" feature that allows users to dive deep into specific neighborhoods and/or their own streets. However, in order to preserve customer privacy, the map will not identify specific addresses, and instead will show the general location of the outage.

We recommend bookmarking the outage map on your mobile device so it can be pulled up quickly during a service interruption.  

Two ways to report an outage

If your lights go out, the first thing to check is your circuit breaker box for tripped circuits or blown fuses. If there are no tripped breakers, do not assume that EWEB knows about the outage, and please contact us. There are two convenient methods to report an outage:  

  • Phone: Call EWEB's automated outage reporting line at 1-844-484-2300. The automated system will ask you to input the 10-digit phone number associated with your billing address. If you do not complete the prompts tied to the automated system, your outage will not be recorded. 

  • Mobile phone texting: Simply text the word OUT to TXEWEB (893932). If you are texting from a mobile phone that EWEB does not recognize, an additional prompt will appear to confirm a phone number associated with your EWEB account.

In order for your outage to be recorded and put on a restoration plan, you must report the outage using one of the methods above.

For faster outage reporting, restoration and status updates, make sure your current cell phone is tied to your EWEB account. This helps avoid extra steps during an outage. To update your account, Call Customer Service at 541-685-7000, or email