Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.Find Out More
EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.Find Out More
Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.Find Out More
EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.Find Out More
Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.Find Out More
Power restored at EWEB’s water treatment plant
Crews restored electric power at EWEB's Hayden Bridge Water Filtration Plant Monday evening, allowing operators to switch off the generators and rely again on the grid. Meanwhile, EWEB crews brace for additional outages amidst second round of ice and during the coming thaw.Find Out More
EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.Find Out More
EWEB crews making downed lines safe and restoring power across Eugene and the foothills
As EWEB works to restore electric service to customers affected by the ice storm, the customer-owned utility is following established policies and its “hierarchy of repair” to prioritize repairs that restore electric service to the greatest number of customers.Find Out More
Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.Find Out More
What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.Find Out More
Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.Find Out More
Currin Substation: End of year update
EWEB Engineer Philip Peterson explains what's been happening in the final stretch to complete the substation rebuild.Find Out More
EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
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EWEB Recognized with Excellence in Communications Awards from American Public Power Association
November 30, 2023 • Jen Connors, EWEB Communications
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).
EWEB received top honors in the categories of Video for our “Value of Electricity” video and Web/Social Media for communications related to planning the future of the Leaburg Hydroelectric Project.
“Utility issues can be complicated and sometimes a bit thorny, but each of us on the EWEB Communications Team believes that customers should be, and want to be, knowledgeable about the reliability, safety, cost, and sustainability of their power and water,” said Jen Connors, EWEB’s Communications Supervisor. “We’re thrilled to be recognized on a national level and proud to share EWEB’s story.”
Video Award of Excellence: Value of Electricity
For the EWEB Communications Team, our goals go beyond informing customers about bill and rate changes. We are focused on value, from source to switch and source to tap. Our video series “The Value of Electricity” encourages viewers to think differently about how much we all rely on electricity every day, and what customers get for their dollars.
To create the videos, the Communications Team put out a "casting call" asking EWEBers to play the part of a family of customers, then filmed our actors performing daily activities such as turning on lights, adjusting the thermostat, cooking, running laundry, and watching TV. An on-screen counter tracks the cost to power all these devices throughout the day. How much does the average customer spend to power their entire home for a whole day? You’ll have to watch the video to find out!
Watch the award-winning video:
Web/Social Media Award of Excellence: Future of Leaburg Hydroelectric Project
After several years of investigating safety concerns on the Leaburg Canal, EWEB embarked on an extensive public outreach campaign to inform customers of the issues, understand community perspectives, and assess the social impacts of restoring or decommissioning the Leaburg Hydroelectric Project.
A 24-minute video called “Determining the Future of the Leaburg Canal” was a key part of the community outreach campaign. The video takes viewers on a tour of the Leaburg Project to understand how it operates, the structural issues it’s having, and how much it would cost to fix it. It also explains alternatives under consideration and demonstrates EWEB’s detailed consideration of the social, environmental, and economic impacts of each option.
The video formed the basis for a social media campaign, and over the course of the project, key updates and board discussions were posted on a comprehensive project website. Some people even referenced the video and website in social media comments, helping to get the word out about this important project.
Watch the award-winning video:
General Manager Frank Lawson said he is proud EWEB received these prestigious awards from the APPA.
“EWEB customers rely on us not just for essential services, but also for clear, factual, and transparent information about those services. After all, water and electricity are literally vital for life,” said Frank. “These award-winning materials are just a few examples of the skillful and creative work of our Communications Team on behalf of EWEB and our customers.”
Sixty-seven public power electric utilities and utility organizations from across the nation earned Excellence in Public Power Communications Awards from the APPA. The awards were presented earlier this month at APPA’s Customer Connections Conference in San Antonio, Texas.
The annual awards recognize excellence in communications. The entries are judged in three categories: print and digital, web and social media, and video. Awards were given to those who showed ingenuity and creativity in telling their stories through outstanding copy, design, financial data presentation, graphics, social media engagement, video editing, and web layout and interactivity.