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Our team is actively working to fix the issue. If you are experiencing a power outage, please check our Outage Map to see if it has already been reported. To report a power outage that does not appear on the map, please call 541-685-7000, select option 2 and follow the prompts.

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A leak might be the biggest water use in your home or business. Finding and fixing leaks will help you save water and money.

We attempt to notify customers when their water usage may indicate a potential water leak. If you have a smart water meter that records 48 hours of continuous water use we may email or call to bring this to your attention using the contact information associated with the account. Most homes and small businesses will have times in a 48-hour period where the meter records zero usage. Continuous use may indicate a leak in household plumbing or fixtures, a faulty sprinkler system or a hose left running.

If you have a legacy meter and a meter reader notes higher than typical usage, they may leave a notice on your door.

Follow the steps in this self-assessment guide to help find and fix the cause of continuous or high water usage.

Fixing common household leaks

You can easily see a dripping faucet or hear a trickling toilet. These leaks are also easy to fix. Here are some "how-to" guides.

If you have a leaky older toilet, it is most likely your home's largest water use. Consider buying a new, performance-tested WaterSense-labeled toilet to save water with every flush.

Learn more about our residential toilet rebates.

Picture of a woman fixing a leaky pipe under the sink
Be a leak seeker

To fix leaks in your home, you first need to determine whether you're wasting water and then identify the source of the leak. Here are some tips for visually inspecting for leaks:

  • Identify toilet leaks by placing a drop of food coloring in the toilet tank. If any color shows up in the bowl after 10 minutes, you have a leak. (Be sure to flush immediately after the experiment to avoid staining the tank.)

  • Look for dripping sink and bathtub faucets and showerheads. Worn-out washers typically cause faucet and showerhead leaks.

  • Check under and around sinks for wet spots, a musty smell or bowed cabinetry.

  • Look and listen for running or dripping water on refrigerators with ice/water dispensers, humidifiers, clothes washers, dishwashers, and water heaters.

Some leaks are not so easy to see. Consider doing a water meter test on a regular basis to find out if you have a hidden leak.

Do a meter test

  • Locate the water meter. It is usually near the street, but if you have trouble finding it, call us during business hours at 541-685-7595. Please be aware that we charge a $140 after-hours call-out fee if you ask us to send a water troubleshooter to your home between the hours of 5 p.m. and 8 a.m.

  • Ask people in your home to wait until after the meter test to flush toilets, wash hands, cook food, run the dishwasher or do laundry. Also, remember to turn off the automatic refill in your refrigerator's ice maker. 

  • Read the water meter and write down the numbers.

  • Wait about a half hour. 

  • Read the water meter again.

  • If the numbers on the meter have changed, water has passed through the meter and you might have a leak or other unknown use.

Check out Regional Water Provider's Consortium video on using the water meter to check for household leaks.

Water service line leak

It is hard for you to see a leak in your water service line because the pipe between the water meter and your house is underground. Follow these steps to find out if you have a leak in your water service line:

  • Close the whole house valve in your home so that water fills the pipe between the water meter and the house but cannot be used in your home. If you have an underground sprinkler system, close the master valve.

  • Do the meter test again.

  • If the numbers on the meter have changed, water has passed through the meter and you have a water service line leak.

  • You can patch a leaky service line or replace the entire service line. Replacement is recommended if you have a galvanized pipe service line.

  • We offer up to a $5,000 zero-interest loan for water service line replacement. Learn more

Underground sprinkler system leaks

You might wonder if a leak in your underground sprinkler system piping might be causing a persistent puddle in your yard or around a sprinkler head. Follow these steps to check your sprinkler system for leaks:

  • Open the master valve on your underground sprinkler system. Close the whole house valve in your home.

  • Do the meter test again.

  • If the numbers on the meter have changed, water has passed through the meter and you have a leak in your underground sprinkler system piping.

  • If the numbers on the meter have not changed, a zone in your underground sprinkler system might be leaky.

  • Run each zone of your system and look for water bubbling up from the ground or spurting from a sprinkler head.

  • Repair any leaks that you find.

Leak repair assistance

We understand that fixing failed plumbing can be a challenge. We might be able to help you with the unexpected expense of fixing a catastrophic leak, but funds are limited. Check to see if funds are still available on our leak repair assistance page.