Skip to Content

ALERT: EWEB drop box vandalized, payments stolen

One of the EWEB payment drop boxes located at our former headquarters building (500 E. 4th Ave) was vandalized sometime between Wednesday, Nov. 22 at 9 a.m. and Monday, Nov. 27 at 9 a.m. Click here to learn more.


(Close)

Loans & Grants For Water Service Line Replacement


Get in touch

Questions about how to save water every day? Please send us an email  or call 541-685-7088.

We might be able to help you with the unexpected expense of a catastrophic leak. Funds are limited, so loans and grants are processed on a first-come, first-served basis.

Service Line Replacement Loan

When the water service line from the EWEB meter to your home bursts, it flows non-stop until fixed. We want to help you stop the gush of water from a broken service line as soon as possible. We offer up to a $5,000 zero-interest loan for water service line installations. New Construction or replacement of old water service lines may qualify. You must be a residential property owner and be receiving water services from us to participate.

  • Residential Customers: up to a $5,000 zero-percent interest loan
    Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
  • EWEB requires ALL homeowners be loan applicants.  Missing home owner applications will delay your loan application process.

Limited income Customers: up to a $5,000 grant

Commercial Customers: four-percent interest loan

Step One:

Apply online here.  Once we receive and process your application we will send you a confirmation email.  To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields. 

  • If you prefer to mail in paper applications, you can print the required program application here and the required loan application here. Paper applications can be dropped off or mailed to:

EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org

Step Two:

An Account Manager will reach out to you directly to discuss your project.  Start collecting estimates for the work.  

  • Check out additional information about our residential service line replacement loan and to view a list of eligible contractors. 
  • EWEB recommends but does not require that home owners acquire multiple bids.
Income-eligible Leak Repair Assistance

We understand that fixing failed plumbing can be a challenge if you have a limited income. You must be a residential property owner in our water service area to qualify, and income eligibility is required. Please see income guidelines here

Step One:

Call the Customer Solutions' Water Management Specialist at 541-685-7441 to discuss the leak and situation. 

Step Two:

Apply online here.  Once we receive and process your application, we will send you a confirmation email.  

  • If you prefer to mail in a paper application, you can print one here. Paper applications can be dropped off or emailed to:

EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org

Step Three:

 You will be contacted with a decision.  Do not do any work until you have been provided an approval from EWEB.  Do start collecting estimates for the work. 

Did you fix a leak and need an adjustment on your bill?

Once your leak is repaired, you may qualify for a bill adjustment to your water and/or wastewater charges. Customers who resolve leaks in a timely manner are allowed one (1) leak adjustment on water charges every 3 years. Consider whether the bill increase resulting from your leak is worth using your available adjustment.

  • Leaks must have been repaired within 60 days of receiving your first continuous consumption notice. 
  • Proof of repair is required for consideration to receive a water leak bill adjustment. Examples may include contractor invoice, materials receipts, or photographic evidence.

Apply Online