
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Questions about how to save water every day? Please send us an email or call 541-685-7088.
We might be able to help you with the unexpected expense of a catastrophic leak. Funds are limited, so loans and grants are processed on a first-come, first-served basis.
When the water service line from the EWEB meter to your home bursts, it flows non-stop until fixed. We want to help you stop the gush of water from a broken service line as soon as possible. We offer up to a $5,000 zero-interest loan for water service line installations. New Construction or replacement of old water service lines may qualify. You must be a residential property owner and be receiving water services from us to participate.
Residential Customers: up to a $5,000 zero-percent interest loan
Limited income Customers: up to a $5,000 grant
Commercial Customers: four-percent interest loan
Step One:
Apply online here. Once we receive and process your application we will send you a confirmation email. To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields.
EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402
Applications can be emailed to ems.answers@eweb.org
Step Two:
An Account Manager will reach out to you directly to discuss your project. Start collecting estimates for the work.
We understand that fixing failed plumbing can be a challenge if you have a limited income. You must be a residential property owner in our water service area to qualify, and income eligibility is required. Please see income guidelines here.
Step One:
Call the Customer Solutions' Water Management Specialist at 541-685-7441 to discuss the leak and situation.
Step Two:
Apply online here. Once we receive and process your application, we will send you a confirmation email.
EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402
Applications can be emailed to ems.answers@eweb.org
Step Three:
You will be contacted with a decision. Do not do any work until you have been provided an approval from EWEB. Do start collecting estimates for the work.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday