Check out these Bill and Account FAQs.
If you don't find what you're looking for, ask a customer service analyst. We're here to help.
Para asistencia en español llame al 541-685-7000, presione 9
You can make an online payment with your Visa, Mastercard or checking account without registering or logging in. You will need your EWEB account number, which is available at the top of your bill or your "bill-ready" email.Guest Payment
Pay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system.
Call 541-685-7000 and press option one. Have your EWEB account number ready.
Mail your payment, along with your bill stub, to our payment-processing center:
Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192
Payments made by check, money order, cashier's check can be placed in the secure drop box outside of our headquarters at 500 E. 4th Ave. in Eugene.
Please note the contents of the drop box are picked up once per day. If your payment sits overnight, it will not be posted until the following business day.
Do not place cash payments in the drop box.
You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store.
Payments made at Walmart will be applied to your EWEB account in real time.Learn about Walmart Pay
Customers who must pay in cash in amounts above $1500 should make an appointment with EWEB Customer Service. Call us at 541-685-7000 to schedule a time to make your cash payment over $1500.
Under the recommendation of the city manager, the City of Eugene has been authorized to issue a 7 percent increase in local user wastewater fees, 3.5 percent in regional wastewater fees and a 4 percent increase in stormwater user fees, effective July 1, 2022.
Why do storm and wastewater charges appear on my EWEB bill?
Charges related to stormwater and wastewater appear in the water portion of customer bills, but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.Learn more
You can schedule a preferred date to start or stop your service up to 90-days in advance.
Understanding how to read your bill is a good way to manage your electric and water usage.
You may qualify for a bill credit and other assistance programs.
Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.
We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill.