EWEB's online customer portal gives you features and tools for securely managing your personal and business accounts from any device.

Our customer portal recently under went a visual update and may look different. However, it is still the secure portal you've always used. Be cautious of phishing attempts and only access the portal through official channels. Learn more about scams and how to protect yourself here.

Need help accessing the portal or updating your account?

Check out our Portal FAQ & Troubleshooting Guide.

You can also get in-person assistance with setting up an online account. In-person customer service is available by appointment at Eugene's City Hall, 500 East 4th Avenue (the former site of EWEB headquarters). To make an appointment, please call 541-685-7000. 

Learn more about the online customer portal.

You can make an online payment with your Visa, Mastercard or checking account without registering or logging in. You will need your EWEB account number, which is available at the top of your bill or your "bill-ready" email.

Pay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system.

Call 541-685-7000 and press option one.  Have your EWEB account number ready.

Mail your payment, along with your bill stub, to our payment-processing center:

Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192

You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store.

Payments made at Walmart will be applied to your EWEB account in real time.

Payments made by check, money order, cashier's check can be placed in an EWEB payment drop box:

• At our former headquarters at 500 E. 4th Ave. in Eugene
• At our Operations Center at 4200 Roosevelt Blvd.

Please note the contents of the drop box are picked up once per day. If your payment sits overnight, it will not be posted until the following business day.

Do not place cash payments in the drop box.

In-person customer service is available by appointment at Eugene's City Hall, 500 East 4th Avenue (the former site of EWEB headquarters). An EWEB Customer Service Agent can process ID verification, accept paperwork, help explain your bill, answer account questions, and assist with setting up an online account. To make an appointment, please call 541-685-7000. 

Customer Service Agents are not able to accept payments at the City Hall location. Click here to learn about ways to pay your bill.

Why do storm and wastewater charges appear on my EWEB bill?

Charges related to stormwater and wastewater appear in the water portion of customer bills, but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.

Effective February 1, 2025, the City of Eugene increased stormwater fees 5% and expanded the stormwater service fee eligibility to help fund some Parks and Open Space services, in addition to regular stormwater system maintenance and operations.

Stormwater fees help manage runoff, reduce flooding risk, and improve water quality. The funds support services like street sweeping, sediment removal from storm drains, maintaining rain gardens, and preserving parks and open spaces.