Check out these Bill and Account FAQs.
If you don't find what you're looking for, ask a customer service analyst. We're here to help.
Under the recommendation of the city manager, the City of Eugene has been authorized to issue a 7 percent increase in local user wastewater fees, 3.5 percent in regional wastewater fees and a 4 percent increase in stormwater user fees, effective July 1, 2022.
Why do storm and wastewater charges appear on my EWEB bill?
Charges related to stormwater and wastewater appear in the water portion of customer bills, but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.
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EWEB's online customer portal gives you features and tools for securely managing your personal and business accounts from any device.
Need help registering your account, get step-by-step instructions.
Login or registerYou can make an online payment with your Visa, Mastercard or checking account without registering or logging in. You will need your EWEB account number, which is available at the top of your bill or your "bill-ready" email.
Guest PaymentPay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system.
Call 541-685-7000 and press option one. Have your EWEB account number ready.
Mail your payment, along with your bill stub, to our payment-processing center:
Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192
To pay your bill in person, please visit one of the following locations:
Secure drop box outside of our headquarters at 500 E. 4th Ave. in Eugene.
Hours: 24/7
Payment types accepted: check, money order, cashier's check
UPS Store, 1574 Coburg Rd. in Eugene.
For hours, call 541-686-0233.
Payment types accepted: check, money order, cashier's check
You can schedule a preferred date to start or stop your service up to 90-days in advance.
Understanding how to read your bill is a good way to manage your electric and water usage.
Learn how to read electric and water meters.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
You may qualify for a bill credit and other assistance programs.
Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.
We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill.
Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
