Check out these Bill and Account FAQs.
If you don't find what you're looking for, ask a customer service analyst. We're here to help.
Due to recent supply chain issues impacting the paper industry and envelope production, some EWEB customers may have noticed their most recent paper billing statement did not include a return envelope. We apologize for any inconvenience this may have caused. EWEB will begin supplying return envelopes again as soon as we are able. Until then, in lieu of mailing your payment, we accept payment via credit or debit on our online portal or over the phone at 541-685-7000. You can also bring a payment to our drop box at the EWEB riverfront building.
EWEB's online customer portal gives you features and tools for securely managing your personal and business accounts from any device.
Learn more about the online customer portal.
Login or registerYou can make an online payment with your Visa, Mastercard or checking account without registering or logging in. You will need your EWEB account number, which is available at the top of your bill or your "bill-ready" email.
Guest PaymentPay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system.
Call 541-685-7000 and press option one. Have your EWEB account number ready.
Mail your payment, along with your bill stub, to our payment-processing center:
Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192
To pay your bill in person, please visit one of the following locations:
Secure drop box outside of our headquarters at 500 E. 4th Ave. in Eugene.
Hours: 24/7
Payment types accepted: check, money order, cashier's check
UPS Store, 1574 Coburg Rd. in Eugene.
For hours, call 541-686-0233.
Payment types accepted: check, money order, cashier's check
You can schedule a preferred date to start or stop your service up to 90-days in advance.
Understanding how to read your bill is a good way to manage your electric and water usage.
Learn how to read electric and water meters.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
You may qualify for a bill credit and other assistance programs.
Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.
We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill.
Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
