Questions?
Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.
Need new electrical service, an upgrade, or repair?
EWEB has a program for customers who need financial assistance with a service or upgrade. If you qualify, you may be eligible for the following:
Residential customers: up to a $20,000 zero-percent interest loan
- Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
- EWEB requires ALL homeowners be loan applicants. Missing home owner applications will delay your loan application process.
Limited Income customers: up to a $5000 grant
- Income must be under 200% of Federal Poverty Guidelines
- Home must be Owner-Occupied
Commercial customers: four-percent interest loan
Examples for residential and commercial customers include:
- Replacement of main electrical panel or meterbase due to load growth or failure.
- Weather head damage
- Service entrance conductor damage
- Riser damage
- Replacement of underground service lateral conductors that do not meet current specifications.
- New services that require EWEB infrastructure to be installed or modified.
Program eligibility
- Land or homeowners who are EWEB electric customers.
- We require the homeowner's signature on the residential program application. The applicant must be the homeowner.
- Loan approval is based on your EWEB credit history and credit report. Loan amounts may vary based on approval credit.
- The program requires a licensed, insured and bonded electrician to do the work.
- The installation must be permitted, inspected and approved in compliance with the National Electric Code along with local, county and state requirements.
- Income Qualification for Residential Grants
Get started
Step One:
Apply online here. Once we receive and process your application, we will send you a confirmation email. To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields. To apply for the grant, check the "Do you qualify for the limited income?" box with 'Yes' to request income verification for grant assistance.
- If you prefer to mail in paper applications, you can print the required program application here and the required loan application here. Paper applications can be dropped off or mailed to:
EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402
Applications can be emailed to ems.answers@eweb.org
